Desktop Support Specialist L1/L2
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Role details
Tech stack
Job description
We are seeking a Desktop Support Specialist L1/L2 to provide hands-on technical support to end users in a corporate environment. The ideal candidate should have experience supporting Windows and macOS systems, troubleshooting hardware/software issues, and providing excellent customer service.
Key Responsibilities
Provide L1/L2 support for desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot hardware, software, OS, and basic network issues.
Support Windows 10/11 and macOS environments.
Install, configure, and deploy computers and peripherals.
Assist with new-hire onboarding and workstation setup.
Manage and update tickets using ServiceNow or similar tools.
Perform basic hardware replacement and break/fix activities.
Escalate complex issues to senior IT teams.
Maintain proper documentation and follow IT security procedures.
Requirements
1-3 years of Desktop Support / Help Desk experience.
Hands-on experience with Windows 10/11 and macOS.
Knowledge of Microsoft 365 and basic networking.
Experience with ServiceNow or similar ticketing systems.
Strong troubleshooting and customer service skills.
Good communication and documentation skills.
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Prepare application
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- Open in Claude
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