IT ANALYST I, II

Job Summary: The IT Analyst supports the City of Rapid City’s technology infrastructure by analyzing, implementing, and maintaining hardware, software, and network systems across departments. This position provides technical support, troubleshoots system issues, and collaborates with staff to ensure secure, efficient, and reliable technology operations that support City services., * Troubleshoot, diagnose, and resolve technical hardware, software, system, and network issues

• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Provide technical guidance for technical training, including documenting step by step procedures when required
• Complete initial setups for new users in all enterprise systems including Active Directory and Enterprise resource planning (ERP) solutions
• Provide on call support
• Conduct maintenance on Servers and Server OS as part of the prescribed maintenance schedule

• Execute projects or sections of projects with higher level of supervision from senior analysts or management Maintain documentation for assigned areas of the environment *, * Performs all duties of Analyst 1

• Design and execute projects or sections of projects with moderate guidance from senior analysts or management
• Independently troubleshoot and resolve system, server, enterprise application, and network issues of increased complexity
• Analyze existing systems and processes and develop solutions to improve efficiency in the areas of computer, software and account maintenance Coordinate system implementation projects through installation, testing, and final deployment. *

• Associate’s degree in computer science, information technology, or related field preferred Four years of recent experience in systems, network, server, enterprise application, or related information technology administration and support *

Qualifications - IT Analyst II:

• Must meet all IT Analyst I requirements. In Addition: Five years of recent progressively responsible experience in systems, network, server, enterprise application, or related information technology administration and support, including experience troubleshooting systems and participating in technical projects. *

All Levels:

• Experience with one or more of the following is preferred:
• Microsoft 365 System administration and architecture
• Microsoft Entra ID and Intune
• Microsoft SQL Server
• Enterprise resource planning (ERP) systems, including Tyler ERP
• Microsoft Hyper-V or similar virtualization technologies Microsoft Active Directory *