Desktop Analyst II

Join an innovative financial services organization dedicated to empowering its internal teams through cutting-edge IT support. As a Desktop Analyst II, you will play a crucial role in maintaining and enhancing the desktop environment, ensuring seamless day-to-day operations, and supporting our client’s growing technology footprint. This is an excellent opportunity for motivated professionals seeking to advance their career in a dynamic, client-focused environment that values growth and internal advancement.

• 2+ years of IT support experience supporting Windows and Mac platforms
• Strong proficiency in Microsoft Office, Office 365, and Active Directory
• Hands-on experience with Workstation setup, refreshes, and decommissioning
• Knowledge of ServiceNow or similar ticketing systems
• Excellent customer service and communication skills

Nice to Have Skills:

• Experience with remote support, VPN, and network troubleshooting
• Familiarity with hardware troubleshooting and asset inventory management
• Knowledge of Lotus Notes, email systems, and mobile device support
• Prior experience in financial or highly regulated environments
• Understanding of ITIL processes and procedures

Preferred Education and Experience:

• Associate degree, certificate, or boot camp in Computer Science or related field
• Proven track record in a fast-paced support environment supporting desktop and peripheral devices

Other Requirements:

• Must work onsite at our client’s corporate location, five days a week
• Ability to interact professionally with clients and team members

A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.