Level 2 IT Support Engineer - MSP - ONSITE

• Own escalated tickets through diagnosis and resolution, provide phone support, and assist Level 1 technicians.
• Configure and troubleshoot switches, firewalls, VLANs, wireless networks, VPNs, DNS, and DHCP.
• Administer Windows Server, Active Directory, Group Policy, permissions, and Hyper-V environments.
• Support Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID.
• Configure and troubleshoot MFA, Conditional Access, and security controls using least privilege and Zero Trust principles.
• Support deployments and migrations, and use PowerShell for administration and automation.
• Document configurations and changes, test results, and keep clients informed.

• Demonstrated Level 2 support, escalation, or project experience; 5+ years of overall IT support experience preferred.
• MSP or outside IT services experience supporting multiple external client environments.
• Strong practical networking skills, including switch and firewall configuration, VLANs, IP addressing, DNS, DHCP, and VPNs.
• Hands-on Windows Server, Active Directory, Hyper-V, Microsoft 365, and cloud administration experience.
• Ability to explain configurations and troubleshooting you personally performed and how you verified the results.
• PowerShell experience for administration or automation.
• Microsoft certifications preferred; willingness to earn required certifications after joining.
• Intune, Azure deployments, and Microsoft 365 migration experience are a plus.
• Clear client communication, accurate documentation, and dependable follow-through.
• Available for full-time onsite work in the North Fort Worth/Keller/Roanoke area.
• Authorized to work in the United States without sponsorship now or in the future. No third-party representation., * Are you LOCAL and able to work onsite Monday-Friday in the North Fort Worth / Keller / Roanoke area? YES or NO
• Are you comfortable taking incoming support calls throughout the day while managing tickets?
• Do you have hands-on experience troubleshooting Windows, Microsoft 365, user accounts, and network connectivity?
• Do you have a Microsoft Fundamentals certifications? YES OR NO- If Not, Are you will to get Certified after hire (Paid)? YES or NO

Experience:

• Managed Service Provider (MSP): 1 year (Required)
• IT help desk/service desk support: 3 years (Required)

Growing MSP client hiring a Level 2 IT Support Engineer to handle escalated support across multiple client environments. This role requires hands-on networking, server, virtualization, and Microsoft 365 experience.

Exceptional candidates may be considered up to $90,000.

Excellent Bonus Potential, Health, dental, and vision coverage; IRA with 3% company match; paid time off and holidays; performance bonuses and incentives; paid certification training and exams; and opportunities for advancement.

Schedule:

Primarily Monday-Friday in office. Occasional local client visits, adjusted hours or weekend work for projects and migrations, and a paid on-call rotation after onboarding.

Pay: $80,000.00 - $90,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance