ServiceNow Developer

10+ years of ServiceNow platform experience preferably in development and implementation

Hands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code). o Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side JavaScript modules and third-party libraries. o Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation. o Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications o Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow o Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow o Hands on experience on development of custom scoped applications o Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools o Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration o Hands on experience on working with Rest API’s o A fair understanding of MID Server Configuration, CMDB, discovery and asset management o Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow o Demonstrated success at delivery of assignments with tight deadline. o Ability to work independently, but strong team player with experience of working as part of a global team. o Self-starter mind set with the ability to share ideas, identify and drive opportunities. o Strong problem analysis skills to include the use of mathematical concepts to validate results o Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail o Clear and concise communication with superior written and verbal communication skills. o Manage and prioritize work effectively with minimal supervision o Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders. o Coordinate and solve complex technical data and transformation issues. o Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now. o Answer “how to” technical and application configuration questions. o Develop, maintain, and execute reports to ensure system operation meets performance targets. o Create and maintain system design and operations documentation