Senior IT Administrator

CATENA OPERATIONS LIMITED

Malta, MT, United States

22 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Application Programming Interfaces (APIs) Artificial Intelligence Confluence JIRA Business Systems Software as a Service Multi-Factor Authentication Identity and Access Management Information Technology Operations Python (Programming Language) Automation of Marketing

+11 more

Windows PowerShell OpenAI Azure Active Directory Data Streaming Scripting Large Language Models Agentic-AI Microsoft InTune Information Technology Atlassian Tools Casper Suite

Job description

Administer and continuously improve the Atlassian suite (Jira, Confluence, Jira Service Management), including workflows, permissions, schemes, and automation rules.
Design, build, and maintain automations that remove mundane, repetitive IT tasks - using automation platforms, scripting, APIs, and native Atlassian automation.
Act as the primary escalation point and internal expert for Atlassian-related issues and enhancements.
Manage and support Windows and Mac devices through Intune and Jamf, ensuring performance, security and reliability.
Oversee asset management and full device lifecycle (procurement to decommissioning).
Administer identity and access management through Azure AD / Microsoft Entra ID, including provisioning, SSO, MFA, conditional access, and group policy.
Manage system access, patching, and endpoint security in line with policies and compliance standards.
Deliver efficient, high-quality IT service desk support with timely resolution of incidents and requests.
Monitor service desk performance against SLA and implement continuous improvement initiatives.
Promote IT, automation, and Atlassian best practices across the organization.
Identify, evaluate, and roll out AI tools (AI assistants, agents, AI-assisted ticket triage and knowledge search) to improve IT service delivery and end-user productivity.
Continuously hunt for manual, repetitive work across IT and the wider business, and automate it away to reduce effort and improve service delivery.
Build and maintain integrations between IT and business systems so data flows automatically between platforms.
Measure the impact of automation and AI initiatives (time saved, ticket deflection, resolution times) and iterate.
Maintain clear, up-to-date documentation for systems, workflows, and configurations.

Requirements

Practical experience using AI tools in a work context (e.g. LLM assistants, AI-assisted support or triage), with a curiosity for where AI can replace manual effort.
Hands-on experience with Azure AD / Microsoft Entra ID - user and group management, SSO, MFA, conditional access, and licensing.
Solid experience across the corporate IT toolset: Microsoft 365, Intune for Windows endpoint management, Jamf for Mac management, identity and access management, and SaaS application administration.
Working knowledge of Atlassian products, including Jira, Confluence, and Jira Service Management, with a solid understanding of best practices and configurations.
Self-motivated team player with a positive, service-oriented mindset and excellent written and verbal communication skills.
Strong understanding of IT systems and service desk operations, with proven experience supporting end users in a fast-paced environment.
Ability to manage multiple priorities effectively, meeting deadlines while maintaining strong attention to detail and quality.
Quick learner with strong adaptability, able to thrive in a dynamic and evolving business environment.
3+ years of experience in IT operations, including exposure to administration and support of the Atlassian suite.
Proven troubleshooting skills across hardware, software, and networking, with a structured and analytical approach to problem-solving.
Experience managing third-party vendors and service providers is highly desirable.
Experience building agentic or LLM-based workflows (e.g. OpenAI/Anthropic APIs, AI agents) to automate support or operational tasks is a plus.
Scripting experience (PowerShell, Python, or similar) for task automation is a plus.

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