Enterprise Architect, Digital Experience

Brown & Brown is seeking an Enterprise Architect, Digital Experience to join our growing team! The Enterprise Architect, Digital Experience owns the future of how brokers and customers experience Brown & Brown digitally. defining target-state and transition-state architecture for broker tools, customer portals, CRM, and content platforms, and charting a realistic path to get there. This role sits at the enterprise level: setting direction, standards, and architecture strategy for the experience platform landscape (including Salesforce and Adobe), rather than performing platform configuration or administration directly.

A central mandate of this role is building one unified digital experience architecture across Brown & Brown, rather than separate solutions for each part of the business. The role partners closely with delivery teams, domain architects, and solution architects - building unconstrained roadmaps (the ideal path) and reconciling them into constrained, fundable roadmaps with delivery and business leadership.

How you will Contribute:

Target-State & Transition-State Leadership

• Own the multi-year target-state vision for broker/customer digital experience and the transition states to get there
• Drive a unified enterprise experience architecture that serves Retail and Specialty Distribution on shared platforms and standards, rather than siloed, segment-specific solutions
• Build unconstrained roadmaps, then partner with delivery/PMO/finance to reconcile them into constrained, fundable plans
• Evaluate emerging CX technology and recommend adoption paths, * Set enterprise architecture direction and standards for the experience platform landscape, including CRM and content/experience platforms such as Salesforce and Adobe
• Define how broker-facing tools and customer-facing experiences should connect as one coherent system across the enterprise
• Guide platform and delivery teams on architectural fit, integration approach, and long-term scalability of experience technology decisions
• Evaluate new CX/CRM/experience platform capabilities and make enterprise-level adoption recommendations

Architecture & Delivery Partnership

• Engage early in program-level planning and solution reviews - shape direction while designs are forming
• Serve as a standing consultative resource for solution architects and front-end/UX engineers
• Arbitrate trade-offs between experience quality, platform constraints, and delivery timelines

Innovation Advocacy

• Champion emerging experience technology - CX, personalization, AI-assisted broker tools
• Sponsor POCs and pilots to de-risk new technology before enterprise-wide adoption
• Own intake/evaluation of new experience tools proposed by teams or vendors

Standards & Patterns

• Author architecture principles and standards for digital experience and front-end engineering
• Maintain a pattern library, reference architecture, and ADRs for broker/customer experience components
• Promote API-first, headless, and modern integration patterns

Governance

• Establish lightweight, delivery-friendly governance for experience projects
• Embed security- and privacy-by-design principles with Information Security
• Track and mitigate technical debt within experience platforms

Stakeholder Leadership

• Advise executives on digital experience strategy in business terms
• Facilitate architecture review boards for experience initiatives
• Mentor solution architects and front-end/UX engineers; drive standards adoption through influence

Bachelor’s degree in computer science, HCI, Information Systems, or related field

• 10+ years in IT, mostly in digital experience, CX, CRM, or front-end-adjacent architecture
• 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership
• Working knowledge of Salesforce and Adobe experience platforms at an architectural level (implementation-level expertise not required)
• Strong front-end architecture, design systems, and UX/CX pattern knowledge
• Experience defining target-state/transition-state architecture and reconciling roadmaps with delivery constraints
• Experience building unified architecture across distinct business models or go-to-market segments
• Track record advocating for and adopting emerging CX/experience technology
• Strong executive communication skills, * Master’s degree in technology, HCI, or related field
• Salesforce Architect certification (Application/System Architect)
• Adobe Experience Manager or Analytics certification
• Insurance, Financial Services, or regulated-industry experience
• Broker, agency, or distribution-partner platform experience
• Familiarity with AI-driven personalization
• Experience in scaled agile environments (SAFe or similar)

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.