IT Specialist

Performs work maintaining and supporting IT infrastructure and physical security, providing user guidance and assistance, developing and maintaining city Wide Area Network (WAN) and Virtual Private Network (VPN) infrastructures, installing hardware, software, and peripherals, and related work as apparent or assigned.

Work is performed under the direction of the IT Director.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Services and maintains computer server and network and the City’s website, personal computers, wired phones, and cellular systems.
• Develops and maintains city WAN and VPN infrastructures.
• Supports end users directly with networking and computer issues through the IT Helpdesk.
• Installs hardware, software, and peripherals on all computers.
• Implements, administers, and troubleshoots network infrastructure devices.
• Manages backups and ensures data is protected.
• Manages and updates physical security, including electronic door locks and camera access.
• Fixes and repairs critical infrastructure.
• Provides recommendations for upgrades and replacements.
• Coordinates end user training.
• Ability to prioritize tasks and effectively utilize time to maximize impact of efforts on overall IT infrastructure.
• Experience troubleshooting server and network issues beyond basic desktop support.
• Working with vendors and escalating issues appropriately.
• Ability to effectively communicate technical information to non-technical users.
• Must be courteous and helpful to staff, and the public.
• Performs additional duties as required.
• Follow city and department policies and procedures.

Associate’s or Technical degree and three to five years of experience in a windows domain environment, including network architecture and client/server technology or equivalent combination of education and experience.

Special Qualifications

• Must possess and maintain a valid driver’s license.
• May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment.

Pay range from $29.79 per hour up to $47.66 per hour, plus a generous benefit package.

• Medical/Dental/Vision
• Five weeks of Paid Time Off (PTO) - accrued throughout the year.
• Life insurance ($50,000) paid by the city.
• Long-term disability
• Deferred compensation plan - not matched by the city.
• Cafeteria plan - health care reimbursement; dependent care reimbursement; premium savings
• Free membership to the Harrisonville Community Center for the employee & discounted rates for family members
• Longevity pay - starting at 10 years of service.
• Bi-weekly pay periods.
• Paid Holidays.
• Performance reviews with possible salary increases given after a six-month introductory period, then annually from that introductory completion date.
• Retirement (LAGERS) paid by the city.
• Missouri LAGERS - A Secure Retirement for All (molagers.org)