IT Specialist

The IT Specialist is responsible for supporting and monitoring computer systems, servers, printers, storage, network and telephony infrastructures on premise and cloud based. They are also responsible for providing 1st and second level IT user support. This is an on-site position., * Install, configure, test, and maintain systems, application software, system management tools and systems integrations

• User environment management, including desktops/laptops, profile management, software delivery, IT security, etc.
• Respond to the needs and questions of users concerning their access to resources on the network and the operation of various software and information systems.
• Create and/or update documentation concerning IT systems and IT procedures
• Champion IT standards, procedures, policies, and best practices (compliance)
• Communicate standards of use of operations and security of network, personal computers, and data
• Liaise and partner with vendors and coworkers to ensure proper execution of IT related projects, initiatives and training.

• Associates Degree in Information Technology (IT) or comparable degree
• 2+ years operational experience in IT Infrastructure (network, server, storage administration)
• Solid working knowledge in Microsoft products (Microsoft certified preferred)
• Microsoft server operating systems - Active Directory, Microsoft 365

• Networking: switching and routing, VLANS

• VoIP phone system
• Mobile Device Management
• Strong knowledge of information security threats, vulnerability management, and associated operational best practices.
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
• Good analytical, communication, and presentation skills
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees
• Efficient and resilient working style (e.g. priority setting, absorb pressure)

Full time Benefits:

• Outstanding and affordable healthcare plan options with a Health Reimbursement Arrangement (HRA) to reimburse most of your out of pocket expenses.
• Comprehensive medical, dental, and vision coverage
• Earn additional pay of $2400 per year, if you are enrolled in another employer-sponsored health insurance plan
• Critical illness, accident, long-term disability, legal plan and pet insurance available
• Company-paid short-term disability and life insurance
• Flexible Spending Account
• 401K Plan, with 3% automatic employer contribution (after 1 year of employment)