IT Support Engineer

Nevtec Inc. is seeking a dependable and technically skilled IT Support Engineer to assist with daily IT operations, troubleshoot technical issues, and help maintain reliable computer systems, software, and network services. The ideal candidate has strong problem-solving skills, a customer-focused approach, and the ability to explain technical solutions clearly to users with different levels of technical experience.

In this role, the IT Support Engineer will provide technical assistance for hardware, software, user accounts, connectivity, and workplace technology. The successful candidate will investigate reported issues, document troubleshooting steps, support system maintenance, and work with other IT team members to resolve more complex technical problems.

This position is suited to an IT professional who values organized support processes, effective communication, system reliability, and continuous learning.

Responsibilities

• Respond to employee support requests involving computers, applications, printers, peripherals, and network connectivity.
• Diagnose and resolve hardware, software, operating system, and configuration issues.
• Install, configure, update, and maintain workstations, approved applications, and IT equipment.
• Assist with user account creation, password resets, access permissions, and account troubleshooting.
• Troubleshoot connectivity issues involving Wi-Fi, local networks, VPNs, and related services.
• Provide support for Windows and, where required, macOS environments.
• Monitor support tickets, prioritize requests, and communicate progress and resolutions to users.
• Document technical issues, troubleshooting procedures, system changes, and recurring problems.
• Assist with device setup, equipment inventory, software deployment, and IT asset management.
• Follow established security procedures when handling user accounts, company systems, and confidential information.
• Escalate complex incidents to network administrators, system engineers, vendors, or other technical specialists.
• Help identify recurring technical issues and recommend practical improvements to IT support processes.

• Experience in IT support, desktop support, technical support, or a similar technical role.
• Working knowledge of computer hardware, operating systems, business applications, and basic networking.
• Familiarity with troubleshooting desktops, laptops, printers, peripherals, and common software issues.
• Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network connectivity.
• Ability to diagnose problems methodically and explain technical steps in clear language.
• Strong written and verbal communication skills.
• Good organizational skills and the ability to manage multiple support requests.
• Attention to detail when documenting incidents and maintaining technical records.
• A customer-service mindset and a professional approach to resolving user concerns.
• Ability to work independently while collaborating with other IT staff.

Preferred Skills

• Experience with Microsoft 365, Microsoft Entra ID, Active Directory, or similar identity-management tools.
• Familiarity with ticketing platforms, remote-support tools, and endpoint management systems.
• Knowledge of device imaging, software deployment, patch management, and endpoint security.
• Basic understanding of backup procedures, cybersecurity practices, and access-control principles.
• Experience supporting cloud-based business applications.
• Relevant technical certifications, such as CompTIA A+, Network+, or Microsoft certifications.

• Dental insurance
• Flexible schedule
• Relocation assistance

Nevtec Inc. is identified as the employer for this job-description template. Confirm the company’s specific business details, authorized vacancy, actual work location, and compensation range before publishing the position. The role description can be adjusted to reflect the employer’s actual IT environment, support responsibilities, and required qualifications.