IT Technical Support Specialist

• Receive, triage, resolve, and document incidents and service requests in Freshservice, keeping users informed and turning repeat fixes into knowledge articles.
• Support employees in person in Denver and remotely at all other 1Vision locations by phone, Microsoft Teams, and remote-support tools, sharing the support queue with the Systems Administrators.
• Set up, image, deploy, track, and maintain Windows laptops, desktops, monitors, docks, and mobile devices enrolled in Microsoft Intune with encryption and endpoint protection, and prepare retired equipment for secure disposal.
• Carry out onboarding and offboarding for new hires, transfers, and departures, including accounts, licenses, devices, and building badges, against approved HR requests and within required timeframes.
• Handle account and access requests in Active Directory, Entra ID, and Microsoft 365, including password resets, multifactor authentication, groups, mailboxes, and Teams, acting only on approved requests.
• Troubleshoot and maintain office and production printers, scanners, label printers, plotters, and print queues, and coordinate vendor service and supplies.
• Provide first-line support for production and business systems such as Business Central and Heidelberg Prinect, escalating application issues to the system owner.
• Install, configure, and maintain UniFi security cameras, and retrieve recorded footage for approved requests.
• Administer UniFi door access, including issuing and revoking badges on approved request.
• Run, terminate, test, label, and document low-voltage network cabling, and connect devices to switches and wireless access points.
• Troubleshoot network, Wi-Fi, VPN, and virtual desktop connectivity, and escalate infrastructure problems to the Systems Administrators with the steps already taken.
• Assist the Systems Administrators with patching, backup checks, and server and network maintenance, including scheduled after-hours maintenance windows.
• Perform other duties as assigned by management., * Work near operating production equipment, following site safety rules and wearing required protective equipment.
• Lift and carry up to 50 pounds, climb ladders, and work under desks, above ceilings, and in network closets.
• Occasional after-hours, weekend, or on-call work for urgent issues and planned maintenance.
• Occasional travel to other 1Vision locations.

• At least one year of help desk, desktop support, or IT field technician experience, or equivalent technical training with hands-on practice.
• Hands-on troubleshooting of Windows 10 and 11 computers, printers, and common peripherals.
• Working knowledge of Microsoft 365, including Outlook and Exchange Online, Teams, OneDrive, and SharePoint, and of user and group administration in Active Directory or Entra ID.
• Networking fundamentals, including TCP/IP, DHCP, DNS, Wi-Fi, and VPN, and the ability to run, terminate, and test Cat5e and Cat6 cable.
• Experience working tickets in a help desk or IT service management system and writing clear ticket notes.
• Clear, patient communication with non-technical users in person, by phone, and in Microsoft Teams.
• Ability to manage several open issues at once, prioritize by business impact, and work with limited supervision.
• Ability to follow security and change procedures, including acting only on approved access requests.

Preferred Qualifications

• CompTIA A+, Network+, or Security+, or Microsoft MD-102 Endpoint Administrator.
• Experience with Microsoft Intune or Defender.
• Experience with UniFi or similar camera and door access systems.
• Experience with Fortinet or similar firewall and network equipment.
• Exposure to Windows Server, Group Policy, print servers, or virtual desktops such as Omnissa Horizon.
• PowerShell scripting for routine administrative tasks.
• Experience supporting a manufacturing, print, or warehouse environment.

Join our innovative team and enjoy a collaborative work environment that values continuous learning and professional growth. We offer competitive benefits and opportunities to develop your technical expertise in a supportive setting.

Medical, Dental, Vision, Life, 401K options available; PTO

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.