Office Manager - Design-Build Remodeling Studio (Lincoln Park)

Assembly Squad Remodeling is a Chicago design-build company. Since 2013 we have designed and built high-end kitchens, bathrooms, condos and whole homes across Chicago and the North Shore, many of them in downtown high-rise buildings. Every project starts with a consultation at our Lincoln Park studio, goes through a full design process with our Lead Interior Designer, and is built by our own trade crews under our Project Manager. IL License #TGC098779, BBB A+ rated.

We are busy and growing. We need one organized, warm, reliable person at the office who keeps the phone, the calendar, and the paperwork moving every day, so the owner, the designers, and the project manager can stay on the work.

WHAT YOUR DAY LOOKS LIKE

New clients

• Answer the phone and return every voicemail within the hour

• Send the first reply to every new website inquiry the same business day, using our approved templates

• Book consultations at our Lincoln Park studio and send the calendar invite

• Confirm every appointment the day before, and reschedule fast when a client’s plans change

• Sort real homeowners from vendor and spam inquiries

Jobs in progress

• Keep each project’s paperwork complete before construction starts: subcontractor insurance certificates (COI), W-9s and agreements

• Prepare and track condo building packets: construction applications, certificates of insurance, elevator and move-in reservations, start notices

• Track permits and inspection dates

• Send clients their payment reminders on schedule and keep the payment board current

• Log calls and client questions in our project app so the whole team sees them

The office

• Keep the studio ready for client visits: samples in place, room set, coffee on

2+ years as an office manager, office coordinator, front desk lead, or scheduler

• Experience in construction, remodeling, real estate or condo/property management is a big plus

• Organized and careful. You like checklists and you finish them.

• Warm, clear phone manner and clean, simple writing

• Comfortable with Gmail, Google Calendar and Google Drive, and quick to learn new software (we use our own project app, and we will train you)

• Reliable, on time, and able to keep client information private

NICE TO HAVE

• Experience working with Chicago condo building management

• Bilingual English/Spanish or English/Polish

$24 to $28 per hour, based on experience

• Full-time W-2 position, 40 hours a week, Monday to Friday. No weekends.

• Paid time off and paid sick time

• A clear daily system: you will always know what “done” looks like

• A front-row seat to beautiful projects and a team that values your work