Printer Support Technician

• Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
• Perform printer deployments, installations, configurations, and replacements.
• Troubleshoot printer hardware, connectivity, and user-related issues.
• Provide Level 1 / Level 2 support and escalate complex issues to Xerox Level 3 support when necessary.
• Support end users across Line 1, Line 2, and associated facilities.
• Coordinate directly with Airbus stakeholders to ensure timely issue resolution.
• Maintain asset and support documentation as required.

• 2+ years of IT Support, Desktop Support, or Field Support experience.
• Experience troubleshooting printers, end-user devices, and basic network connectivity issues.
• Strong customer service and communication skills.
• Prior experience supporting large printer fleets.
• Experience working in manufacturing, industrial, or enterprise environments.
• Familiarity with ticketing systems and IT support processes.

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life-from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group-57,000+ engineers in 30 countries-we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.