Technical Support & Network Operations Specialist

This position will initially focus on providing technical support to customers, troubleshooting internet connectivity issues, and assisting with daily service operations. As you gain experience and develop your technical skills, you’ll have opportunities to take on additional responsibilities supporting network operations and monitoring., * Provide technical support for internet services, including DSL, fiber, and wireless

• Troubleshoot connectivity issues, customer equipment, and basic networking problems
• Assist customers by phone and email with technical questions and service needs
• Create and manage trouble tickets, service orders, and customer follow-ups
• Guide customers through troubleshooting steps and explain technical solutions in simple terms
• Coordinate technician dispatches for installations and service repairs
• Assist with provisioning customer services and equipment
• Work with internal teams to resolve technical issues and restore service

Additional Responsibilities & Growth Opportunities

As your knowledge and experience grow, you’ll receive training and opportunities to support additional areas, including:

• Monitoring network performance and identifying potential service issues
• Assisting with network troubleshooting and escalating outages or service disruptions
• Supporting network provisioning and service configuration
• Working with network operations teams to maintain reliable service
• Assisting with customer billing, account updates, and service upgrades as needed

What a Typical Day Looks Like

No two days are exactly alike!

You might start your morning helping a customer troubleshoot an internet connection, then coordinate a technician dispatch, assist with equipment setup, or follow up on a service issue.

Most of your day will initially focus on helping customers resolve technical problems and ensuring they receive dependable service.

As you become more experienced, you’ll begin learning more about the systems and network infrastructure that keep our communities connected.

Work Environment & Expectations

This is an office-based position in a fast-paced environment that requires strong communication, organization, and problem-solving skills.

Successful team members are comfortable:

• Handling customer calls and technical support inquiries
• Working across multiple computer and support systems
• Troubleshooting technical issues and explaining solutions clearly
• Managing competing priorities while maintaining accuracy
• Working independently and as part of a team
• Continuously learning new technology and troubleshooting techniques
• Participating in an on-call rotation for technical support as needed

Telecommunications experience is helpful but not required. We provide training for individuals who are eager to learn and grow., You don’t need to be a telecommunications expert to succeed in this role.

We’re looking for someone who is dependable, enjoys technology, has a natural curiosity for how things work, and likes figuring out solutions to problems.

Ideal backgrounds include:

• Technical support or help desk
• Telecommunications or internet service providers
• Customer service with technical responsibilities
• Entry-level IT or networking
• Retail or service positions involving troubleshooting or problem-solving

Qualifications

Required

• High school diploma or equivalent
• Basic computer skills and ability to learn new software and systems
• Strong communication and customer service skills
• Ability to troubleshoot problems logically and follow technical instructions
• Ability to multitask, stay organized, and work in a fast-paced environment
• Willingness to learn technical troubleshooting and network operations

Preferred, but Not Required

• Experience in technical support or telecommunications
• Familiarity with internet services, including DSL, fiber, and wireless
• Basic knowledge of computer networking
• Experience with technical support or ticketing systems
• Bilingual communication skills, * Tell us about a time you helped someone solve a problem involving technology. What was the problem, and how did you approach solving it?
• This role involves troubleshooting technical issues while managing multiple customer requests. Tell us about a time you had several responsibilities at once. How did you prioritize your work?
• This is a full-time, on-site position in Weiser, Idaho. Are you able to reliably report to this location for your scheduled shifts?

Experience:

• technical support or telecommunications: 1 year (Preferred)

• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Paid Time Off and Paid Holidays
• Employer-paid training and career development opportunities

What You’ll Do, If you enjoy working with technology, solving problems, and helping people, this could be a great opportunity to build a long-term career in telecommunications.

Start in technical support, develop your networking skills, and grow with a company you have the opportunity to help own.

Pay: From $18.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Join MTE Communications, a 100% Employee-Owned telecommunications company that has been connecting rural communities since 1909.