Senior Support Lead - Kubernetes

1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes, Ensuring Timely And Effective Resolution While Maintaining High Customer Satisfaction.
2. Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments, Implementing Proactive Measures To Minimize Future Occurrences And Enhance System Stability.
3. Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements, Influencing Kubernetes Design And Functionality To Align With Customer Needs.
4. Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues, Fostering A Collaborative Support Environment.
5. Drive Continuous Improvement Initiatives Within Support Processes And Workflows, Identifying Opportunities For Automation And Efficiency Enhancements In Kubernetes Operations.

1. Advanced Proficiency In Kubernetes Architecture And Deployment
2. Strong Understanding Of Devops Practices And Itsm Frameworks
3. Familiarity With Monitoring Tools And Techniques Related To Kubernetes Environments
4. Basic Knowledge Of Product Support Methodologies (L1-L2-L3)

Must Have Skill

Devops,IT Service Management,Kubernetes,Product Support (L1-L2-L3),System Monitoring, 1. Optional But Valuable Certification In Kubernetes Administration (Cka)

1. Optional But Valuable Certification In Itil Foundation