SME - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure

As a Subject Matter Expert in Support & Operations, you will play a pivotal role in ensuring the timely resolution of escalated incidents while adhering to quality norms and service level agreements (SLAs). Your expertise in Kubernetes, Ansible, and cloud technologies will be essential in driving customer satisfaction and operational excellence., 1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Ansible, Adhering To Agreed Slas To Maintain Operational Efficiency.

1. Mentor Team Members And Administrators In Best Practices For Kubernetes And Ansible, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
2. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
3. Facilitate Effective Communication And Presentations In Customer Meetings To Address Issues And Enhance Customer Feedback And Satisfaction Regarding Support Operations.
4. Conduct Thorough Analyses, Such As Root Cause Analysis And Trend Analysis, Using Data-Driven Insights To Improve Task Performance And Present Findings To Key Business Stakeholders.

Red Hat Linux Operating System, Ansible, Microsoft Windows Azure, Customer Satisfaction, Time Management, Ansible, Service Level Agreement (SLA), Cloud Computing, Operational Support, Mentoring, 1. Proficient In Kubernetes And Containers Management.

1. Strong Understanding Of Ansible For Automation And Configuration Management.
2. Familiarity With Redhat Linux And Redhat Cluster Technologies.
3. Knowledge Of Azure Cloud Services And Their Integration With Kubernetes.
4. Excellent Analytical And Problem-Solving Skills, With A Focus On Customer Satisfaction And Operational Efficiency.

Other Requirements

1. Relevant Certifications Such As Certified Kubernetes Administrator (Cka) Or Red Hat Certified Engineer (Rhce) Are Optional But Valuable

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.