IT Support Technician

The IT Support Technician provides day-to-day technical support for staff across the bank’s branches and offices. This role is responsible for maintaining hardware, software, and network systems while delivering friendly, responsive service to employees.

In a community banking environment, this position requires a hands-on, service-oriented approach, supporting a close-knit team where technology plays a critical role in delivering reliable, secure service to customers., * Provide first-level technical support for hardware, software, and network-related issues

• Respond to help desk tickets, phone calls, and in-person requests across branches and departments
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals
• Diagnose and resolve technical issues both remotely and on-site
• Set up new employees with equipment, system access, and user accounts
• Perform routine system maintenance
• Support core banking applications, email systems, and productivity tools
• Document issues, resolutions, and IT processes
• Assist in maintaining IT security standards and protecting sensitive customer information
• Coordinate with third-party vendors and service providers when needed
• Escalate complex issues to senior IT staff as appropriate, * Primarily office-based with regular travel between local branches as needed
• May require occasional after-hours support for system updates or urgent issues
• Hands-on role involving setup and movement of equipment

Why Join Us

As a community bank, we pride ourselves on building strong relationships-with our customers and our team. In this role, you’ll have the opportunity to make a direct impact by supporting the people who serve our community every day. You’ll work in a collaborative environment where your contributions are visible and valued.

Do you have experience in Time management?, * Proficiency in Microsoft Office applications used in daily community banking operations

• Advanced Excel skills are a plus
• Ability to stand, sit, and squat as needed while supporting both office and branch environments
• Ability to regularly lift and carry up to 50 pounds (computers, monitors, and equipment)
• Strong ability to work independently while contributing to a small, collaborative team
• Effective time management skills with the ability to support multiple branches and departments
• Flexibility to adapt to changing priorities in a fast-paced environment
• Working knowledge of PC hardware and systems commonly used in banking environments
• Basic understanding of networking concepts, especially in multi-location environments
• Strong troubleshooting and problem-solving skills with attention to detail
• Ability to clearly communicate technical information to non-technical users (tellers, lenders, operations staff)
• Willingness to ask questions and learn, with a proactive approach to solving issues
• Comfortable communicating professionally with vendors and service providers
• Strong interpersonal and communication skills, including:
• Confidence when working with employees at all levels
• A friendly, customer-service mindset
• Honesty in recognizing when additional support or information is needed
• Strong awareness of the importance of data security, confidentiality, and regulatory compliance

Nice to Have

• Previous experience in help desk, technical support, or IT support-especially in a bank or credit union
• Familiarity with core banking systems or branch operations
• Experience working in a small team or multi-branch environment
• Customer service experience in a relationship-focused organization
• Experience writing policies, procedures, or internal documentation
• Technical writing experience is a plus
• Basic understanding of banking regulations, audit controls, or information security practices

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401K Retirement Savings Plan

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance