IT Support Administrator

We are seeing an IT Support Administrator (Level 2) to join our client. As an IT Support Administrator (Level 2), you will provide level 1, level 2 and admin support to internal business users in a Microsoft environment., * Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency.

• Resolves complex problems and answers questions related to the computing environment.
• Contacts vendors and carrier support when necessary to resolve problems and/or outages.
• Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
• Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required.
• Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
• Prepares customers to use hardware and software by conducting training where necessary.
• Documents new and existing procedures and processes within technician knowledgebase.

• 3-5+ years of experience working in a Level 2 support position.
• Microsoft experience is required supporting accounts, devices, SharePoint, Teams, Exchange, Active Directory, Entra ID, Azure, etc.
• Must have experience with Intune.
• Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments.
• Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity.
• Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
• Ability to monitor the desktop environment using hardware and software tools.
• Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
• Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
• Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.
• Experience with DNS and DHCP is a plus.
• Experience with GPOs and Patch Management tools is a plus.
• Information Technology Certifications are preferred.
• Bachelor’s degree in computer science or relevant field preferred.

If you enjoy owning complex infrastructure, measuring your impact, and continuously improving how systems run at scale, this is a role worth exploring. Apply today to start the conversation.

This position expects to pay about $26-37per hour plus benefits

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