Overnight NOC Technician

Wifinium is looking for a dependable, technically skilled Overnight NOC Technician to join our Network Operations Center team. In this role, you’ll help keep customer networks running smoothly during overnight hours by managing support tickets, troubleshooting network issues, and performing scheduled maintenance and upgrades.

This is a great opportunity for someone with network support or NOC experience who enjoys troubleshooting, working independently, and keeping critical network infrastructure healthy.

What You’ll Do

Network Monitoring & Ticket Management

• Monitor and manage incoming tickets from alerts, phone calls, email, and customer portals.
• Troubleshoot Wi-Fi, switching, routing, gateway, and connectivity issues.
• Prioritize incidents and work toward resolution within established service-level agreements (SLAs).
• Escalate complex or high-priority issues to Tier 2/3 support and on-call engineers as needed.
• Maintain accurate ticket documentation and provide clear shift handoffs to the daytime team.

Network Upgrades & Maintenance

• Plan and perform RG Nets rXg upgrades during approved overnight maintenance windows.
• Complete pre-upgrade checks, including backups, configuration snapshots, and network health baselines.
• Validate network performance following upgrades and execute rollback procedures when necessary.
• Perform firmware and software updates on access points, controllers, switches, gateways, and related network equipment.
• Track software and firmware versions across customer sites and identify outdated or end-of-life devices.
• Coordinate maintenance windows with customers and internal teams, documenting all changes in the ticketing system., * Support tickets are accurately documented, prioritized, and resolved or escalated within established SLAs.
• Scheduled maintenance and upgrades are completed safely and on time.
• All network changes are documented, with rollback procedures followed when needed.
• The daytime team receives a complete, organized handoff each morning.

Work Environment & Schedule

This is a fast-paced, 24/7 network operations environment supporting customers across multiple industries. The position is fully remote and requires consistent overnight availability from 10:30 PM to 6:30 AM Central Time.

Weekend and holiday coverage is required on a rotating basis. Occasional on-call coverage and short-notice schedule adjustments may be necessary during major incidents.

• At least 2 years of experience in a Network Operations Center (NOC), help desk, or network support role.
• Working knowledge of TCP/IP, DHCP, DNS, VLANs, and 802.11 wireless networking.
• Hands-on experience performing firmware or software upgrades on network equipment.
• Working knowledge of Linux, including terminal use and basic shell scripting.
• Experience using ticketing systems such as ConnectWise, ServiceNow, or Jira.
• Familiarity with network monitoring and troubleshooting tools.
• Strong written communication skills for ticket notes, escalations, and shift handoffs.
• Ability to work independently and reliably during overnight hours., * Experience with RG Nets rXg, particularly in multifamily, hospitality, or healthcare environments.
• Experience with Ruckus wireless and Fortinet networking or security platforms.
• Relevant Fortinet, Ruckus, or RG Nets certifications.
• CompTIA Network+ or Cisco CCNA certification.