Career Systems and Technology Coordinator

Supports implementation of system requirements and performs routine data analysis to ensure data management objectives within a work unit are met., The Career Systems & Technology Coordinator serves as the department’s primary operational lead and subject matter expert for university career technology platforms, software management systems, and engagement tools. This position administers employer- and student-facing platform operations, manages system access and recruiting activities, maintains data integrity, and provides functional guidance to Career Services staff, university partners, and external employers navigating system workflows, technical capabilities, and operational challenges.

Serving as a key functional resource for the department and university, the coordinator helps distinguish when platform-related issues are process-driven, when they require policy interpretation, or when they require technical escalation and leadership decision-making. This role provides system troubleshooting support, develops user documentation and training resources, monitors platform adoption and engagement metrics, and recommends continuous product and workflow improvements to optimize the recruiting and user experience.

Working collaboratively with Employer Relations, Career Readiness, departmental leadership, academic units, and institutional stakeholders, the coordinator ensures consistent, scalable, and compliant use of all career technologies and products. The position balances technical system administration, end-user support, data-informed decision-making, and cross-functional collaboration to ensure departmental tools effectively support employer engagement, recruiting operations, and student career outcomes., * Serve as the primary administrator and functional subject matter expert for core career management systems, software products, and technology tools, overseeing platform operations, user access, data integrity, reporting, appointment workflows, and system functionality.

• Manage platform configurations and operational processes related to user accounts, organization profiles, scheduling, recruiting activities, event management, access approvals, role permissions, and system records while ensuring compliance with institutional policies.
• Provide timely operational and tier-one technical support to employers, students, faculty, staff, and internal team members, including troubleshooting software issues, responding to inquiries, clarifying system workflows, and connecting users with appropriate technical or vendor resources.
• Serve as a technical and operational resource for staff and university partners by interpreting platform workflows, identifying system constraints, and managing issue escalations when leadership guidance, policy decisions, or vendor support is required.
• Develop, maintain, and update internal and external system documentation, user guides, communication templates, training materials, standard operating procedures (SOPs), and resource libraries across all managed technology platforms.
• Monitor product utilization, user engagement metrics, recruiting trends, account activity, and administrative data to create actionable reports, identify operational patterns, and inform data-driven system enhancements.
• Collaborate with Employer Relations, Career Readiness, leadership teams, faculty, and institutional stakeholders to optimize technology workflows, test and implement new software features, standardize platform usage, and support system integrations.
• Support departmental operations through special projects, technical onboarding, tool evaluation, cross-functional committee work, and continuous improvement of operational systems, reporting practices, and user support frameworks.
• Software platform administration, systems thinking, and technical workflow management.
• High-touch customer service, end-user support, and vendor liaison management.
• Data integrity, system auditing, records management, and operational reporting.
• Business process improvement, standard operating procedure (SOP) development, and workflow documentation.
• Technical troubleshooting, root-cause analysis, and escalation management.
• Cross-functional collaboration across administrative teams, academic departments, and external partners.
• Clear written and verbal communication, with the ability to translate complex system functions to non-technical users.
• Training delivery, instructional resource development, and knowledge base management.
• Sound operational judgment, policy interpretation, and risk management.
• Ability to balance technical system governance with service quality, efficiency, and strategic departmental goals.
• Strong organizational skills with the ability to manage multiple concurrent system tasks, support tickets, and technology projects. Comfort navigating ambiguity and discerning whether an issue requires a process modification, technical fix, vendor ticket, or leadership decision. *, The Career Systems & Technology Coordinato r is part of a unified Career Services model that provides comprehensive career development resources to students and alumni. Career Services supports students and new graduates through tailored engagement opportunities aligned with their unique backgrounds, identities, academic programs, and professional goals.

Our focus is to ensure Career Readiness as defined by the National Association of Colleges and Employers (NACE): the attainment and demonstration of requisite competencies that broadly prepare college graduates for a successful transition into the workplace. We assist students through every step of their professional journey-from exploring majors and career pathways to securing internships and full-time post-graduation employment. Utilizing a career-interest community model, we empower students to explore options beyond the boundaries of specific majors, shaping our curriculum, technology offerings, and employer engagement strategy.

Career Services provides consistent programs, services, and digital resources across all campus locations and online environments. Staff work collaboratively as part of the Educational Outreach and Student Services (EOSS) division. EOSS provides the student community with support services, involvement opportunities, and resources to help students achieve their personal and academic goals. Members of the university community aspire to live the Sun Devil Way, creating and sustaining an environment that exemplifies achievement, engagement, and responsibility., Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Associate’s degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved., * Experience administering, configuring, or supporting career management systems (CSMs), enterprise CRMs, recruitment platforms, scheduling systems, or higher education student management software (e.g., Handshake, 12twenty, Symplicity, Salesforce, or similar platforms).

• Experience managing system administration tasks, including user access controls, organization profiles, functional permission levels, approval queues, appointment scheduling engines, and event management modules.
• Demonstrated ability to troubleshoot software and workflow issues, explain technical features clearly to non-technical audiences, and guide users through product functionality.
• Background in entering, auditing, maintaining, and organizing system data with high attention to accuracy, data privacy, and security standards.
• Experience generating reports, building system dashboards, and utilizing spreadsheets (e.g., Excel, Google Sheets) to analyze operational metrics, answer business questions, and drive process improvements.
• Experience authoring user documentation, training materials, standard operating procedures, email templates, and step-by-step technical guides for diverse user groups.
• Strong track record of providing professional customer support, managing technical service inquiries, and maintaining positive stakeholder relationships.
• Proven ability to manage multiple technology priorities, support requests, and project timelines in a structured environment.
• Experience interpreting operational policy and guidelines, with sound judgment regarding when to escalate technical or policy concerns to leadership.
• Background supporting employer relations, recruitment operations, career services, higher education administration, customer success, or technical operations. Proficiency with standard office productivity suites and collaborative platforms (e.g., Microsoft Office 365, Teams, Outlook, Excel, Google Workspace). *

Working Environment:

• Lifting and carrying materials, as well as pulling and pushing carts of up to 30 lbs. with or without reasonable accommodation.
• Additional movement requirements include climbing, balancing, stooping, kneeling, crouching, and reaching.
• Sitting and standing for prolonged periods: approximately 50% sitting, 25% standing, and 25% walking.

What’s in it for you: Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: *

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
• Low-cost health, dental, vision, and life insurance benefits.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services. ASU Discounts to sports/events along with discounts with ASU partnerships. *, ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.