Systems Support Specialist

Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes., Research Technology Support (RTS) is looking for a Systems Support Specialist to join our hands-on deskside IT team. In this role, you will be the go-to technical resource for ASU employees, researchers, and public visitors. If you have a solid foundation in Windows and macOS, a knack for troubleshooting audio/visual (A/V) equipment, and genuinely love helping people solve problems, you’ll fit right in., Our team manages incoming requests via a ticketing system (Service Now), phone calls, and walk-ins. You will have the autonomy to self-manage your workload while collaborating closely with team members and student technicians.

• Provide Front-Line Support: Respond to help desk requests and resolve hardware, software, and media equipment issues remotely, over the phone, or in person.
• Hardware & Software Deployment: Configure, image, install, and upgrade desktop computers, laptops, tablets (iPad/Android), and software packages.
• A/V & Conference Support : Help setup, test, and troubleshoot multimedia presentation technology in conference rooms and hybrid meeting spaces.
• Campus Mobility: Drive ASU golf carts across campus to deliver, install, or service IT equipment.
• Documentation: Consult our team knowledge base to solve issues and contribute new documentation as solutions are found., * This is a 100% in-person role on the ASU campus, with most of the time spent in standard climate-controlled office spaces.
• Additional time is spent in university research laboratory environments.
• Activities are performed in an environmentally controlled office setting, with extended periods in a stationary position; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and moving objects weighing up to 50 pounds.

Department Statement:

The Research Technology Support (RTS) team is a dedicated technical support group within ASU’s Knowledge Enterprise. As a service-first team, we go beyond simple “break/fix” support. We focus on building genuine, rewarding relationships through active listening, thorough troubleshooting, and consistent follow-up. Our goal is to ensure that every faculty member, staff member, researcher, and visitor we assist walks away with the tools, knowledge, and confidence to succeed in their daily work.

Driving Requirement: This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment., Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Associate’s degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved., * Supporting both Mac and Windows environments (hardware, OS, and standard apps).

• Active Directory and remote workstation support tools.
• Workstation imaging and mass software deployment tools.
• Troubleshooting mobile devices (iOS/Android).
• IT certifications (CompTIA A+, Network+, Google IT Support, etc.).
• A demonstrated proficiency in the core technical skills required for this role.
• Strong verbal and written communication skills with a diverse audience. Capability to drive a campus golf cart (valid US Driver’s License required). *

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.