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Telephony / Genesys Cloud Architect

Ascii Group, LLC
Frederick, MD, United States
30 days ago
Apply on www.dice.com
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
4 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Artificial Intelligence Microsoft Azure VoIP Middleware Trunking JSON Load Testing Microsoft Dynamics Natural Language Processing Network Planning and Design Performance Tuning Queue Management Systems
+14 more
Salesforce.Com Systems Integration Web Services WebRTC Cloud Platform System Genesys System Availability Information Technology Bots Integration Frameworks Restful APIs Webhooks Api Management Servicenow

Job description

Position SummaryWe are seeking an experienced Telephony Architect with deep expertise in the Genesys Cloud CX platform. In this role you will lead the design implementation and optimization of our enterprise voice routing and contact center architecture. You will bridge the gap between business needs and technical execution ensuring high availability superior call quality and seamless integrations with cloud ecosystems. Key ResponsibilitiesArchitecture & Design: Design scalable secure and resilient inbound/outbound voice solutions Session Border Controller (Client) configurations and SIP trunking architectures within CCaaS (Contact Center as a Service) environments. Genesys Platform Management: Lead the configuration and optimization of the Genesys Cloud CX Platform including advanced routing strategies Architect flows IVR development and queue management. System Integrations: Oversee API integrations web services and middleware connecting Genesys with enterprise
platforms like Salesforce ServiceNow and Microsoft Dynamics. AI & Omnichannel Strategy: Implement AI-driven capabilities such as conversational bots Natural Language Processing (NLP) and Dialog Engine alongside digital channels (chat email messaging). Performance & Quality Tuning: Monitor contact center metrics perform capacity planning handle load testing and ensure strict Quality of Service (QoS) for voice traffic. Leadership & Governance: Establish architectural standards mentor engineering teams and collaborate with cross-functional stakeholders to translate business goals into technical roadmaps.            

Requirements

Required QualificationsEducation: Bachelors degree in Computer Science Telecommunications Information Technology or a related field (or equivalent practical experience).Experience: 710+ years of overall IT experience with at least 45 years focused specifically on contact center architecture and Genesys Cloud / PureCloud implementation. Technical Expertise:oDeep understanding of telephony protocols (SIP RTP VoIP WebRTC) QoS/CoS network designs and carrier interconnections (SIP trunking).oHands-on experience with cloud environments (Azure).oProficiency with REST APIs JSON and webhooks for third-party integrations. Certifications: Genesys Cloud Certified Professional Architect or Developer credentials are a strong plus. Soft Skills: Excellent communication abilities to explain complex technical concepts to non-technical business leaders., * Genesys Cloud CX (PureCloud) Architecture & Administration
  • SIP, VoIP, RTP, Client, and SIP Trunking Expertise
  • REST API, JSON, Webhooks, and Enterprise Integrations

Top 3 Preferred Skills:

  • Azure Cloud Platform Experience
  • AI/NLP, Conversational Bots, and Omnichannel Contact Center Solutions
  • Salesforce, ServiceNow, or Microsoft Dynamics Integrations

Education Requirements:

  • Bachelor’s degree in Computer Science, Telecommunications, Information Technology, or related field (or equivalent experience) Years of Experience:

  • 7-10+ years of overall IT experience
  • 4-5+ years of Genesys Cloud/Contact Center Architecture experience

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Apply on www.dice.com
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