Genesys Cloud CX Architect
Q1 Technologies, Inc.
Aurora, IL, United States
2 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Artificial Intelligence
Microsoft Azure
VoIP
Trunking
JSON
Microsoft Dynamics
Natural Language Processing
Salesforce.Com
Software Deployment
Systems Integration
Chatbots
Genesys
+5 more
System Availability
Bots
Restful APIs
Webhooks
Servicenow
Job description
- Design and implement scalable Genesys Cloud CX contact center and telephony solutions.
- Configure Genesys Architect flows, IVR, call routing, queues, and inbound/outbound voice.
- Manage SIP, VoIP, RTP, Client configurations, and SIP trunking.
- Integrate Genesys Cloud with Salesforce, ServiceNow, and Microsoft Dynamics using REST APIs, JSON, and webhooks.
- Implement AI-powered chatbots, NLP, and omnichannel customer experience solutions.
- Monitor call quality, QoS, contact center performance, capacity, and system availability.
- Support Azure cloud integration, troubleshooting, testing, and production deployments.
- Define architecture standards, documentation, and technical roadmaps while mentoring engineering teams.
Requirements
- Genesys Cloud CX (PureCloud) Architecture and Administration
- SIP, VoIP, RTP, Client, and SIP Trunking
- REST APIs, JSON, Webhooks, and Enterprise Integrations
Preferred Skills
- Microsoft Azure
- AI/NLP, conversational bots, and omnichannel solutions
Salesforce, ServiceNow, and Microsoft Dynamics integrations
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