IT Global Delivery Applications Specialist

The IT Global Delivery Applications Specialist is responsible for supporting and enhancing our R&D product and specification applications, including Amcor’s custom application (SMS), with high quality, timely and cost-effective solutions. This role works with the global business partners to understand requirements, configure the system, create test plans, and execute testing.

WHAT YOU GET TO DO

• Partner with various IT stakeholders and business functions to expand business knowledge and increase functional expertise

• Translate business requirements into IT solution designs for small to medium complexity enhancements and projects

• Partner with peers and technical team to establish to-be solution alternatives with recommendation and participate on the best approach to pilot and deploy solutions

• Write functional requirements, complete configuration or coordinate development, develop test plans and scripts, conduct component and integration testing, and coordinate user acceptance testing

• Participate with data conversion, data validation efforts, cut over activities, and post go live support for system implementations

• Work with development resources to confirm the requirement is being met while evaluating the effectiveness of the solution and makes necessary adjustments before full deployment

• Manage the delivery of small to medium enhancements or projects effectively applying the Amcor Project Management Methodology with accountability for milestones while engaging and leading appropriate Project Team Members (IT and Business)

• Ensure architected solutions meets scalability, availability & meets service level agreements in production

• Create and maintain documentation of the existing and future functions included into the R&D Technical Specification solutions

• Adhere to Amcor change control and SDLC processes

• Troubleshoot and resolve incidents (Level 1-2) and requests per service level agreements utilizing the ServiceNow ticket platform adhering to SLAs

• Document and follow Knowledge Base Articles (KBAs) and publish accordingly

• Provide key-user or end-user training and guidance through the implementation of R&D application changes

• Role may include 5%-10% travel

• Supports R&D application templates across Amcor global locations

• 60+ plants worldwide across three global regions

• Supports global customers for application design, development, and suppo

• Bachelor’s degree preferred in computer science, management information systems, business or a related field or equivalent experience

• 0-4+ years of work experience in IT, including Software Development (SDLC) and Project Management experience

• Fluent English. Other languages are advantageous

• Experienced in product data specifications, R&D Applications, AI tools and project management is advantageous

• Effective organisational, communication, interpersonal, and presentation skills

• Comprehensive experience with office and planning PC tools

• Requirements modelling and need analysis techniques advantageous

• Experience with techniques and tools used in the testing process advantageous

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products, When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.