ServiceNow Development Lead

About the Opportunity:ZipStaff is seeking a ServiceNow Development Lead to lead and contribute to a strategic greenfield reset of the ServiceNow platform at a major utility organization.You will rebuild and enable core modules following ServiceNow best practices and the Common Service Data Model, prioritizing out-of-the-box configuration to reduce technical debt. This is a hands-on leadership seat. What You’ll Do:

• Lead and contribute to a greenfield ServiceNow instance built to best practices and CSDM standards.
• Rebuild and enable ITSM, On-call, Platform Analytics, Employee Center, Collaborative Work Management, Integrations, SAM, HAM, Strategic Portfolio Management, Business Continuity, GRC/IRM (Vendor Risk Management), NowAssist for ITSM, and Virtual Agent.
• Drive out-of-the-box configuration where possible and minimize custom technical debt.
• Design and implement integrations and platform standards.
• Guide development decisions and ensure solutions are scalable and supportable.

• 8+ years of ServiceNow platform experience, with recent hands-on development and configuration.
• Proven experience leading or significantly contributing to a greenfield or major platform reset.
• Strong knowledge of ServiceNow best practices and the Common Service Data Model (CSDM).
• Hands-on experience with multiple of the following: ITSM, On-call, Platform Analytics, Employee Center, SAM, HAM, SPM, Business Continuity, GRC/IRM, NowAssist, Virtual Agent.
• Experience designing and implementing ServiceNow integrations.
• Ability to balance out-of-the-box configuration with necessary customization.
• Able to work on-site in St. Louis, MO.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

• ServiceNow certifications (CSA, CAD, or module-specific).
• Utility or regulated industry experience.
• Prior experience reducing technical debt on a ServiceNow platform.

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) + 401(k) matching
• Paid time off
• Referral Program

About ZipStaff:ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.