HMIS/Data Collection Specialist - NCCPSS

This position combines peer support, client engagement, community resource navigation, service coordination, and accurate documentation in the Homeless Management Information System (HMIS). The successful candidate will work directly with individuals experiencing homelessness to help them identify their needs, connect with appropriate services, navigate barriers to housing stability, and access available community resources.

The ideal candidate will use a person-centered, strengths-based, and trauma-informed approach to build trusting relationships, promote self-advocacy, and support individuals as they work toward their personal goals.

This is an in-person position requiring travel throughout Henderson and Transylvania Counties for client meetings, community outreach, service coordination, and other program responsibilities.

Essential Duties and ResponsibilitiesPeer Support and Client Services

• Provide peer support, encouragement, and advocacy to individuals experiencing homelessness or housing instability.
• Build trusting, respectful relationships that promote hope, empowerment, recovery, and self-determination.
• Use lived experience appropriately to support individuals in identifying strengths, setting goals, and navigating challenges.
• Assist clients in accessing housing resources, community services, benefits, and other supportive programs.
• Help individuals identify barriers to obtaining or maintaining stable housing and explore available solutions.
• Provide referrals and support connections to housing providers, behavioral health services, healthcare, employment resources, and other community partners as appropriate.
• Participate in community outreach and follow-up activities to help individuals connect with needed services.
• Maintain appropriate professional boundaries and respect each individual’s choices, dignity, and confidentiality.

HMIS and Data Collection

• Conduct client intakes and collect required information in accordance with program procedures.
• Enter, update, and maintain accurate and timely client records in HMIS and other designated data systems.
• Document client interactions, assessments, referrals, and services provided as required.
• Review records for completeness, accuracy, and compliance with applicable data collection standards.
• Protect confidential client information and follow applicable HMIS privacy, security, and data-sharing requirements.
• Assist with data quality reviews, program reports, and documentation required by funders and program leadership.

Community Coordination and Collaboration

• Collaborate with local housing providers, social service agencies, and community organizations to coordinate support for clients.
• Help individuals navigate available services and understand how to access community resources.
• Participate in team meetings, case coordination meetings, training, and professional development activities as required.
• Support program goals and initiatives designed to improve service access and housing stability for individuals experiencing homelessness.

We are seeking a compassionate, dependable, and organized North Carolina Certified Peer Support Specialist (NCCPSS) to provide direct peer support and assist with HMIS data collection for individuals experiencing homelessness or housing instability in Henderson and Transylvania Counties., * Current North Carolina Certified Peer Support Specialist (NCCPSS) certification.

• Strong interpersonal and communication skills.
• Demonstrated commitment to peer support principles, recovery, empowerment, and person-centered care.
• Ability to engage respectfully with individuals experiencing homelessness and people from diverse backgrounds.
• Strong organizational skills and attention to detail.
• Basic computer skills and the ability to learn and use HMIS and other data systems.
• Ability to maintain confidentiality, professional boundaries, and accurate documentation.
• Ability to work independently while collaborating effectively with a team.
• Reliable transportation and ability to travel throughout Henderson and Transylvania Counties., * Experience supporting individuals experiencing homelessness, housing instability, mental health challenges, or substance use challenges.
• Previous experience with HMIS, client databases, data collection, or electronic case documentation.
• Familiarity with local housing resources, homeless services, coordinated entry, and community support programs.
• Experience with outreach, peer support, service navigation, or community-based human services.

This is an in-person, community-based position serving Henderson and Transylvania Counties. The employee will meet directly with clients, participate in outreach and service coordination, and complete required data entry and documentation. Travel between service locations in both counties is an essential job responsibility.

Pay: $22.00 per hour

Expected hours: 20.0 per week, * Flexible schedule

• Paid time off
• Professional development assistance