Implementation Specialist

• Partner with sales on new client handoffs, gathering what’s needed and setting clear expectations from day one
• Coordinate implementation across payroll, benefits, HR, workers’ comp, and accounting so nothing falls through the cracks
• Keep new clients informed with clear timelines, next steps, and regular status updates through go-live
• Lead 30, 60, and 90-day check-ins to confirm clients are set up correctly and feeling supported
• Serve as a go-to contact for house clients, resolving issues or routing them to the right team and closing the loop
• Keep accurate, up-to-date documentation of implementation progress, client communications, and open items
• Spot recurring bumps in the onboarding process and recommend (and help build) improvements
• Identify where house clients would benefit from additional ABC services and present them with a consultative approach
• Partner with licensed team members on benefits-related opportunities
• Gather client feedback and share insights with leadership to strengthen retention

• You’re the kind of person who loves bringing order to a process with a lot of moving parts
• You’re a natural relationship-builder. Clients trust you quickly and feel taken care of
• You’re organized and follow-through obsessed, and you can juggle multiple implementations without dropping a detail
• You communicate proactively, so clients never have to wonder what’s happening
• You’re calm and solutions-focused when something goes sideways
• You’re always asking “how could this be smoother next time?”
• You’re comfortable starting a sales conversation when it truly helps the client, and you’re never pushy
• You work well across departments and keep everyone moving in the same direction

What you have

• 2+ years in implementation, client onboarding, account management, or client success
• Experience in a PEO, payroll, benefits, HR, or insurance environment strongly preferred
• Working knowledge of payroll, benefits, or HR processes, and a willingness to learn the rest
• Strong project management skills and the ability to manage multiple timelines at once
• Excellent written and verbal communication, including explaining complex topics in plain language
• Comfort working in CRMs, client portals, spreadsheets, and project tracking tools
• PrismHR experience is a plus
• Upselling or account growth experience is a plus, * Customer relationship management: 1 year (Required)
• Project implementation: 1 year (Preferred)

Pay: $50,000 - $60,000 Base + Uncapped Commission (Based on Experience) Worksite: In Office (Springville, UT), Monday-Friday 9am-5pm

Why you’ll like it here

• Health Benefits (including Vision and Dental)
• PTO
• 401K
• Paid Holidays
• A team that’s fun to work with, and serious about doing excellent work
• Extreme Room for Growth!!

Pay: $50,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance