Field Service Supervisor

IDR, Inc.
Norcross, GA, United States
19 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source

Tech stack

Peachtree (Accounting Software) Bicsi

Job description

  • Lead field quality control inspections, audits, and surveys to ensure work meets customer specifications and compliance standards
  • Provide hands-on field oversight across service work, major projects, and rollouts, including on-site surveys and coordination with project stakeholders
  • Train and coach technicians and subcontractors on best practices, client-specific standards, and cutover execution
  • Act as a technical liaison and escalation point, providing clear updates and documentation to internal teams and client stakeholders
  • Supervise and coordinate a team of technicians/subcontractors while reinforcing safety, certification, and operational standards

Requirements

  • 5+ years of hands-on field experience across multiple low-voltage disciplines (voice/data, CCTV, access control, fire/burg, structured cabling)
  • Prior experience leading onsite projects/rollouts, directing technicians/subcontractors, and maintaining quality and timelines
  • Ability to read and interpret scopes of work, BOMs, project documentation, and technical drawings
  • Strong field-based organizational skills, including planning, prioritization, documentation, and client-facing communication
  • High School Diploma (or equivalent) required; relevant industry certifications/licenses (e.g., BICSI, low-voltage, security systems) preferred

Benefits & conditions

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

LI-Onsite

About the company

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with “STOP” and “HELP” for help. To view our privacy policy, you may access it here (https://www.idr-inc.com/privacy-policy/).

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