Microsoft 365 - Exchange Online Engineer

MSH is hiring a senior Microsoft 365 / Exchange Online engineer for an onsite client engagement in Marysville, Ohio. You’ll manage a large Exchange/M365 hybrid environment at L2-L4 level, owning mail flow, email security and escalated incidents, and you’ll work directly with the client every day. The role suits hands-on Exchange engineers who are as comfortable with on-premises Exchange 2016/2019 servers as with Exchange Online., * Communicate directly with the client and manage customer relationships with a strong onsite presence

• Manage the Microsoft 365 environment at L2, L3 and L4 levels, including Exchange servers and their roles
• Own detailed mail flow across the Exchange/O365 hybrid environment
• Configure and troubleshoot the connectors available in Exchange and Microsoft 365
• Administer M365 mail filtering/hygiene, Exchange Edge servers and Active Directory
• Support SSO with M365, including ADFS
• Support email clients including Microsoft Outlook, MS Teams and OWA
• Configure and troubleshoot mail archiving, anti-spam, SPF, DKIM and DMARC
• Resolve client connectivity and service availability issues within the organization’s span of control
• Manage services using supplier and client ITIL processes and practices
• Adhere to quality standards, regulatory requirements and company policies
• Support on-call escalations and handle incident and problem management
• Resolve tickets independently and meet the team’s agreed SLAs for ticket volume and resolution time
• Drive a positive customer experience and CSAT through first-call resolution and minimal rejected or reopened cases
• Contribute to knowledge base updates, train new team members, coach analysts and take part in interviews and hiring drives
• Contribute to proposals and service improvement plans

Experience: 8-10 years overall, including 4-5 years managing a large-scale M365 hybrid environment, * 8-10 years of overall experience, including 4-5 years managing a large-scale M365 hybrid environment

• Prior Microsoft 365 administration and troubleshooting experience
• Familiarity with some of: Azure, Microsoft Hyper-V, Exchange Edge server administration, and TCP/IP (OS and firewall configuration)
• Ability to quickly learn, understand and explain technical information
• Ownership of client issues through to resolution
• Excellent time management and the ability to work in a fast-paced environment, * Admin experience with MS Teams, SharePoint and eDiscovery
• Admin experience with Microsoft Purview and the Microsoft Security portal
• Master’s degree
• Microsoft certifications