It Support Specialist

Description: Address assigned issues using problem solving skills. Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills Strong teamwork skills to collaborate effectively with other team members. Work with leadership to understand the needs of the IT Support customer base. Work with IT leadership and peers to understand IT Support processes and procedures. Troubleshoot hardware, software, network, and operating system issues. Take ownership of assigned issues to ensure timely resolution according to SLA. Analyze, diagnose, and resolve end-user problems. Provide remote support for systems and applications using standard nVent tools. Expedite issue resolution by coordinating with team members and management. Accurately document details of issues, troubleshooting, and resolutions. Develop and submit knowledge base articles for review and approval. Provide on-call support during non-business hours when needed. Other IT Support and project tasks as assigned

Teamwork Apple IOS Operations Leadership Management Coordinating Microsoft 365 Booting (BIOS) Detail Oriented Professionalism Problem Solving Active Directory Operating Systems Device Management Business Valuation Microsoft Windows 10 Full Stack Development Azure Active Directory Business Transformation Hardware Troubleshooting Desktop Window Management Verbal Communication Skills Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), Desktop, Windows 10, Support, Imaging, Office 365, Active directory, Qualifications: 1+ years supporting Windows and iOS environments in large enterprises knowledge of Windows 10/11, Office 365, iOS, device management. knowledge of SCCM, Azure AD, Active Directory, O365 Working knowledge of disk imaging including PXE booting devices using SCCM. knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience supporting the deployment and changes of networking infrastructure. Maintain accurate inventory of IT assets. Ability to manage customer relationships with poise and professionalism. Strong problem solving and advanced troubleshooting skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Strong desire to continuously expand your technical knowledge. Experience working with ticket management systems (Fresh Service experience a plus). Ability to meet physical demands of role, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Apple IOS Operations Leadership Management Coordinating Microsoft 365 Booting (BIOS) Detail Oriented Professionalism Problem Solving Active Directory Operating Systems Device Management Business Valuation Microsoft Windows 10 Full Stack Development Azure Active Directory Business Transformation Hardware Troubleshooting Desktop Window Management Verbal Communication Skills Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.