Apple IOS

Provide general desktop and end-user support for hardware and software issues.

• Respond to and resolve incident and service requests through ticketing systems.

• Support MS Office Suite and backend Office environments.

• Manage and troubleshoot MS Intune and Active Directory.

• Maintain office technology and remote management tools.

• Provide Level 1 & Level 2 enterprise support.

• Edit and maintain documentation related to applications and hardware environments.

• Support standardized procedures to meet objectives and deadlines.

Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical support, Windows 10, Banking Support, Law Firm Support, Apple iOS Support, Adobe Acrobat, Executive Support, VIP Support, Remote Management Tools

Top Skills Details

Desktop Support,Microsoft Intune,Active Directory,MS Office,O365,Ticketing Systems,Hardware Troubleshooting,Software Troubleshooting,Customer Service,Level 2 Support,Technical support,Windows 10

Additional Skills & Qualifications

• 5+ years of enterprise desktop support experience required

• Bachelors degree preferred; without a degree, 5 additional years of experience required

• Experience supporting executive-level stakeholders preferred

• Strong understanding of standardized IT support procedures

• Excellent communication and professionalism in fast-paced environments

• Strong organizational skills and ability to prioritize multiple tickets, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Westbury, NY

  Westbury, NY*On-Site

Triage Modbus BACnet Firmware IEC 61850 Innovation Resilience Data Centers Communication Investigation Commissioning Prioritization Data Recording Data Collection Product Support Vertical Market Customer Service Renewable Energy Technical Issues Quality Analysis Technical Support Energy Management Application Notes Product Management Telecommunications Industry Standards Business Solutions Equipment Operation Product Improvement Electrical Equipment Electrical Engineering Electronic Engineering Electric Power Systems Technical Documentation Training And Development Field Service Management Communications Protocols Electric Power Distribution Ethical Standards And Conduct Continuous Improvement Process Troubleshooting (Problem Solving) Customer Communications Management, Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Linux Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs