Construction Support Specialist

• Assist with project setup, document tracking, utility locates, and coordination of slab and rough-phase jobs.
• Research, analyze, and resolve job-related issues while maintaining accurate records and documentation.
• Assess the urgency of requests and coordinate with customers and crews to ensure issues are resolved promptly.
• Create and schedule service tickets for reworks, prechecks, billable services, and other job-related needs.
• Provide builders with accurate job and repair costs, ensure purchase orders are submitted before scheduling, and follow up on outstanding payments.
• Assist with processing locates, prechecks, and quality inspection (QI) tickets as needed.
• Maintain project records, progress notes, and documentation within company systems.
• Coordinate schedules and dispatch crews to meet customer and company needs.
• Support field crews, builders, and project managers with troubleshooting, project tracking, and day-to-day inquiries.
• Perform other duties as assigned.

• Strong organizational and time management skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite, including advanced Microsoft Excel skills for spreadsheets, data charts, and reports.
• Ability to navigate shared drives and manage digital documentation.
• Strong analytical and problem-solving skills, including the ability to interpret job-related forms, reports, and spreadsheets.
• Ability to multitask, prioritize competing demands, and respond quickly and accurately to urgent situations.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills, with the ability to build positive relationships and resolve issues professionally.
• Ability to demonstrate company core values and work effectively with diverse teams and customers., * Education in Construction Management or a related field preferred.
• 2+ years of experience in a similar role, including administrative support, project coordination, or construction operations.
• Construction or plumbing industry knowledge is beneficial.

PHYSICAL REQUIREMENTS

This position requires the ability to work in an office environment and use a computer for extended periods, along with moving throughout the building as needed to support daily operations. Additional physical requirements may apply based on job responsibilities and operational needs.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance