Technical Support Specialist

• Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes
• Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account

Technical Support, Customer Support/Service, Customer Experience, Online Chat, Identify Issues, Application Programming Interface (API), CRM Integration, Problem Solving Skills, Communication Skills, Presentation/Verbal Skills, * Are passionate about the customer experience and have previous experience assisting customers via email or live chat

• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
• Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills