Tech Support Scheduler

The Financial Information Services Agency - Office of Payroll Administration (FISA-OPA) has a vacancy for a Tech Support Scheduler reporting directly to FISA’s HR/Payroll Tech Support Job Administration Supervisor.

The candidate will be responsible to:

• Run batch job streams via CA Workload Automation DE (dSeries) and must understand and be able to verify job condition codes.
• Interact with all support groups in problem determination and resolutions.
• Identify schedule impacts due to changes and proactively escalate to team. Work with team to resolve discrepancies.
• Get involved in event scheduling meetings and/or interactive planning meetings as required by the team and or clients.
• Document all changes made to the master schedule that the Technicians in the Job Administration team can follow.
• Understand the interaction between the IBM mainframe and the various Unix and PeopleSoft Servers (and the various intra system job relationships).
• Run various test streams for our Application Development and Testing departments.

• Demonstrated ability to manage the design of the CA Workload Automation DE (dSeries) scheduling tool or similar.
• Demonstrated ability to monitor the health of executing job flows (e.g., stalled flows or batch job condition codes) using the CA Workload Automation DE (dSeries) scheduling tool or similar
• Ability to schedule and process ad-hoc requests in mainframe and distributed environments as requested
• In-depth knowledge of the IBM Mainframe and z/OS constructs such as JCL, GDGs, PDSEs, flat files.
• Working knowledge of ISPF
• Knowledge of the UNIX Shell scripting and debugging capabilities is a plus
• Strong diagnostic and problem-solving skills
• Ability to plan, manage and work independently with minimal direction
• Process Backups/Restores as required

• Excellent communication skills and the ability to produce quality work under pressure.

• 3 - 5 years of scheduling experience with major scheduling packages like CA Workload Automation DE, CA-7, Control-M, IBM Tivoli, CA-ESP
• 5 years of hands-on work with executing job streams, and performing preliminary troubleshooting activities involving scheduler, batch processes, and cycle flows.
• Excellent knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct (NDM)
• Experience troubleshooting JCL errors and using utilities such as File-AID and IDCAMS
• Knowledge of IMS and/or DB2
• Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor), 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

1. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,

2. Education and/or experience which is equivalent to “1” or “2” above.

Public Service Loan Forgiveness

35 hours Weekly/Day 9:00 AM - 5:00 PM