Inventory Support Technician

Overview of the Position The Inventory Support Technician position is in the District Court headquarters office in St. Louis, Missouri. The position is part of the Information Technology team that performs asset management duties and end user support activities. The Inventory Support Technician manages the inventory process and assists with the development of internal controls and the asset management policy. The Inventory Support Technician manages physical inventory, including the deployment and collection of assets, as well as the tracking of status, location, and caretaker assignment of assets. The incumbent also manages the software inventory, including license tracking, and acts as backup help desk support for end users. The Inventory Support Technician performs routine to moderately complex troubleshooting for hardware and software systems and assesses viability of redeployment of equipment. The IT unit is a shared service that provides computing equipment and, * Responsible for all inventory control using the Judiciary Inventory Control Software (JICS), including receiving stock, maintenance stock, item transfers, and all physical inventory tracking.

• Ensure assets are accounted for within the parameters of the Court’s Asset Management policy.
• Receive, tag, and record new assets in the JICS database; coordinate asset deployments, transfers, and returns.
• Deliver and set up computer equipment.
• Maintain an accurate location, assignment, and status of all assets belonging to the Court by supporting the tracking of the entire asset lifecycle from procurement to disposal.
• Maintain and accurate account of all assets, with an eye to timeliness and policy compliance.
• Regularly conduct physical audits aiming for exemplary asset recordkeeping.
• Organizing returned items and determining if they may be reissued, are at end of life, or are excess to court needs.
• Support the flow of equipment and furniture that is issued to support staff.
• Manage secure decommissioning of equipment and furniture that has reached end of useful life including data sanitization.
• Communicate with the IT and Procurement staff about movement of IT and furniture inventory.
• Act as a backup on the Help Desk, providing technical assistance to Court users. Assist users by receiving, documenting, and routing technical issues or requests in the IT Service Desk software.
• Handle customer inquiries and complaints. Document and update customer records based on interactions.
• Perform other duties as assigned.

Qualifications must be met at the time of application. The successful candidate must possess the following:

• Associate’s degree in computer science or other related field is strongly preferred; or equivalent experience preferred.
• Knowledge of computer hardware and software, including the ability to perform routine hardware and software maintenance and troubleshooting.
• Knowledge of the Microsoft Office suite.
• Knowledge of IT services with a focus on customer service.
• Ability to maintain accurate records; experience working with databases and/or spreadsheets preferred.
• Excellent organizational skills and detail oriented.
• Knowledge of or ability to learn internal controls and policies governing property management and procurement.
• An attendance record that indicates reliability and commitment.
• Ability to communicate technical information effectively, both orally and in writing.
• Ability to be tactful and work cooperatively with others, including judicial officers, Court colleagues, and members of the IT team.
• Strong sense of integrity with sound ethics and judgment.
• Your own transportation to and from other event locations and occasionally distances to other court locations of Cape Girardeau, MO and Hannibal, Missouri.
• Ability to lift and move moderately heavy items, such as computer equipment.

To qualify for the CL 24 a minimum of one year of specialized experience equivalent to work in a CL 23 level is required. To qualify for the CL 25 a minimum of one year of specialized experience equivalent to work in a CL 24 level is required. To qualify for the CL 26 a minimum of one year of specialized experience equivalent to work in a CL 25 level is required. *Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to successfully perform the duties of the position and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.

Miscellaneous

This is a High Sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an fingerprints, OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.