IT Support Specialist

United States Courts

Tampa, FL, United States

about 1 month ago

Apply on www.uscourts.gov

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$59,732.0 - $97,098.0

Working hours

Regular working hours

Job source

www.uscourts.gov

Tech stack

Software Applications Microsoft Outlook Data Transmissions Data Integrity Information Technology Operations Microsoft OneNote Microsoft Office Microsoft SharePoint Office365 Tablet Computers Reliability of Systems Microsoft Onedrive

+2 more

Information Technology Laptops

Job description

Provide help desk and technical support for IT equipment, systems, and users.
Monitor and maintain day-to-day IT operations, ensuring system reliability.
Install, configure, and troubleshoot hardware and software.
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and OneNote
Support mobile devices (phones, tablets, laptops) and Apple operating systems (iOS/macOS).
Maintain and support courtroom audio-visual equipment and evidence presentation systems.
Collaborate with IT staff across divisions to standardize systems and practices.
Maintain documentation for user guides, systems, and applications.
Manage IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
Assist in IT project implementation, integration, and system improvements.
Build awareness of judiciary security standards and policies, and comply with standards of system security, data integrity, and confidentiality.
Translating business needs into technical solutions
Other duties as assigned

Requirements

Knowledge of IT systems, hardware, software, and data communications.
Understanding of LAN/WAN networking and cybersecurity principles. Experience preferred
Ability to analyze and resolve complex technical problems.
Strong interpersonal communication and customer service skills, both in writing and in person.
Applicant should be able to work well within a team or individually, prioritize tasks, and make technical conclusions through methodical evaluation.
Ability to manage multiple tasks and work in a fast-paced environment.
Learn court policies, procedures, and abide by confidentiality requirements.
Strong organizational skills and interpersonal skills with attention to detail and follow-through on responsibilities. Possess the ability to handle multiple assignments with frequent interruptions.
Explicit troubleshooting methodology expectation for technical problem solving and research
Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred.
Excellent customer service skills, the ability to serve with a wide variety of users tactfully, and the desire to work in a fast-paced environment.
Ability to maintain confidentiality and use sound judgment. Professional attire, demeanor, and strong work ethic.
Ability to independently prioritize and complete assigned tasks with minimal supervision while proactively identifying additional work and opportunities to provide support.
Must demonstrate strong attention to detail, follow instructions and established procedures, and ensure completed work is accurate, organized, thorough, and consistent with departmental standards.

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Apply on www.uscourts.gov

Prepare application

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