SAP HR Lead

We’re looking for an experienced SAP HR Lead to drive the support, stability, and continuous improvement of enterprise-wide SAP HCM applications. In this role, you’ll serve as the technical and functional leader for SAP ECC HCM, partnering with business stakeholders, global support teams, and cross-functional IT groups to ensure critical HR systems operate efficiently and reliably. You’ll lead production support, troubleshooting, integrations, enhancements, and strategic initiatives while mentoring onsite and offshore teams.

What You’ll Do

• Lead end-to-end support of SAP ECC HCM modules including Personnel Administration (PA), Organizational Management (OM), Payroll, and Time Management.
• Manage production incidents, perform root cause analysis, and drive timely resolution of critical system issues.
• Configure, enhance, and optimize SAP HR solutions aligned with business requirements.
• Oversee integrations between SAP HCM and external applications using IDocs, APIs, middleware, and interfaces.
• Collaborate with business stakeholders to gather requirements and implement process improvements.
• Lead testing, deployment planning, release management, and system upgrades.
• Provide technical leadership to onsite and offshore AMS support teams.
• Troubleshoot ABAP-related issues and work closely with development teams on enhancements and fixes.
• Drive application stability, operational excellence, and continuous improvement initiatives.
• Support documentation, knowledge transfer, and governance best practices.

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or a related field.
• 8+ years of SAP ECC HCM experience across PA, OM, Payroll, and Time Management.
• 7+ years of hands-on SAP HR configuration and production support experience.
• 7+ years of incident management, troubleshooting, and root cause analysis experience.
• 5+ years of SAP HR integration experience.
• Strong understanding of ABAP troubleshooting, IDocs, APIs, middleware, and interface management.
• Experience leading system enhancements, testing cycles, deployments, and support teams.

Preferred Qualifications

• Experience with Automation and AI-enabled Application Management Services (AMS).
• Exposure to AWS cloud technologies and integrations.
• Excellent stakeholder management and communication skills.
• Prior experience supporting large-scale enterprise HR environments.