IT SYSTEMS ANALYST

Provides first and second level software application support. Develops and maintains information systems, software, and documentation, including problem identification, analysis, database structure design, testing, and implementation. Defines project requirements by identifying project milestones, phases, and elements. Provides exceptional customer service to the users of information systems., QUALITY Resolves support incidents by pursuing, collecting, and documenting relevant detailed information as related to the issue or project using support incident software within established timeframes. Keeps technical support documentation related to software/project updated and in appropriate knowledge base software application.

ACCESS Immediately assigns priority status and focus to patient care issues.

STEWARDSHIP Mitigates duplication of effort by periodically reviewing support incident assignments and previous resolutions. Adheres to Healthcare Industry and Organizational privacy policies and standards., Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times. Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity., Safeguards the privacy, security, and confidentiality of protected health information at all times. Treats all people with dignity; supports diversity; and understands related issues. Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner. Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

Expects excellence of self and others. Questions the status quo; uses creativity and innovation to engage in performance and process improvement. Identifies and mitigates risk.

INTEGRITY Is honest and ethical in all matters. Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively., Associate Degree in Computer Science or Information Systems; or Four years experience in the information technology field in lieu of degree

MINIMUM EXPERIENCE Two years experince working in the information technology field, Lifts, positions, pushes and/or transfers up to 25 pounds Prolonged, extensive or considerable sitting/standing/walking Considerable reaching, stooping, bending, kneeling, crouching Manual dexterity and mobility Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS Exposed to hazards from electrical/mechanical/power equipment Subject to varying and unpredictable situations Subject to emergency or crisis situations Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines Subject to irregular hours (days, evenings, nights, weekends, holidays, on-call)