IT Support Technician - Level 1

• Respond to client support requests and provide friendly, professional technical assistance
• Troubleshoot Windows PCs, laptops, printers, peripherals, and common software issues
• Support Microsoft 365, Outlook, email, user accounts, and business applications
• Perform basic user account, password, permissions, and Microsoft 365 administration
• Provide remote and on-site technical support
• Install, configure, and deploy computers, software, and peripherals
• Troubleshoot basic LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity issues
• Assist with routers, switches, firewalls, wireless access points, and other network equipment
• Work with endpoint security, cybersecurity, monitoring, and backup technologies
• Document technical issues, troubleshooting steps, and resolutions in our ticketing system
• Assist senior technicians with network installations, migrations, cybersecurity projects, and other IT projects
• Travel to client locations throughout the area when on-site support is required
• Learn and work with new technologies as our services and technology stack continue to evolve, At H2Webs, you’ll be exposed to technologies beyond traditional desktop support, including cybersecurity, cloud services, automation, AI, and emerging business technologies.

We’re actively exploring how AI and automation can be used in real business environments to improve productivity, security, operations, and the way businesses work.

You’ll have the opportunity to see these technologies being implemented in the real world - not just read about them.

What We Offer

• Health benefits
• Full-time employment
• Hands-on experience across multiple areas of IT
• Exposure to AI and emerging technologies in real business environments
• Experience with cybersecurity, networking, Microsoft 365, cloud technologies, and automation
• Training and mentorship
• Opportunities to pursue industry certifications
• Opportunities to take on additional responsibilities as your skills develop
• Career growth within a growing IT company

Why H2Webs?

Working for an MSP can give you exposure that is difficult to get from a traditional internal help desk.

One day you might be troubleshooting Microsoft 365. Another day you could be deploying computers, working on a network, helping secure a business, assisting with a cloud project, or learning how a new AI technology can solve a real business problem.

You’ll work with different clients, technologies, networks, and challenges - giving you an opportunity to build a broad technical foundation early in your career.

As H2Webs grows, we want our people to grow with us.

If you’re passionate about technology, enjoy helping people, and want to build a long-term career in IT and cybersecurity, we’d like to hear from you.

This is a hands-on opportunity for someone who wants to build a career in IT, cybersecurity, networking, cloud technologies, and emerging technologies such as AI.

As part of an MSP (Managed Service Provider), you won’t support just one company or one network. You’ll gain experience working with different businesses, technologies, environments, and real-world technical challenges.

You’ll help troubleshoot everyday IT issues, support users remotely and on-site, deploy equipment, work with Microsoft 365 and Windows environments, assist with networking and cybersecurity technologies, and learn from experienced IT professionals.

We don’t expect you to know everything on day one. We do expect you to be dependable, curious, professional, comfortable working with people, and eager to learn., We’re looking for someone with a strong technical foundation and, more importantly, the ability and desire to continue learning.

Ideal candidates will have:

• Familiarity with Windows 10/11
• Familiarity with Microsoft Office and Microsoft 365
• Basic understanding of computer hardware and troubleshooting
• Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, LANs, and VPNs
• Ability to troubleshoot technical problems logically
• Strong communication and customer-service skills
• Ability to explain technical concepts to non-technical users
• Strong organizational and documentation skills
• Ability to manage multiple tasks and priorities
• A positive attitude and willingness to learn
• Ability to work independently as well as collaboratively with our team

Experience with help desk support, Microsoft 365 administration, Active Directory, networking, cybersecurity, or an MSP environment is a plus, but not required.

Recent graduates and candidates beginning their professional IT careers are encouraged to apply.

Requirements

• Valid driver’s license
• Reliable personal vehicle for travel to client locations
• Ability and willingness to travel locally for on-site client support
• Ability to work full-time from our Danbury, CT location
• Dependable attendance and punctuality
• Professional appearance and communication when working with clients
• Ability to lift and carry typical IT equipment, including computers, monitors, UPS units, and networking equipment