IT Support Technician - II

As an IT Support Technician, you’ll provide remote and onsite technical support to NET-i clients while assisting with the management, maintenance, and security of their technology environments.

Responsibilities include:

· Provide Level 1 and Level 2 technical support for client users.

· Respond to client needs with urgency, professionalism, and a genuine desire to help.

· Troubleshoot Windows desktops, laptops, applications, printers, and peripherals.

· Support Microsoft 365 applications and services.

· Troubleshoot user accounts, passwords, permissions, email, and authentication issues.

· Perform basic Microsoft 365 and Active Directory user administration.

· Troubleshoot wired and wireless network connectivity.

· Install and configure desktops, laptops, monitors, printers, and other business technology.

· Deploy and maintain NET-i remote monitoring, management, and security software.

· Monitor client systems and respond to alerts generated by NET-i’s management platforms.

· Perform Windows and third-party application patching and remediation.

· Assist with endpoint security and cybersecurity-related issues.

· Assist with server monitoring, troubleshooting, and basic administration.

· Perform onsite troubleshooting and service when remote support is not appropriate.

· Assist with workstation deployments, office moves, network installations, and other client projects.

· Work with third-party technology vendors when necessary to resolve client issues.

· Accurately document troubleshooting, configurations, decisions, and completed work in NET-i’s service management system.

· Take ownership of assigned issues through resolution rather than simply passing problems along.

· Escalate complex issues appropriately while remaining involved in the resolution process.

· Help identify recurring problems and opportunities to improve client technology environments.

· Learn from resolved issues and share knowledge that can improve the quality and consistency of our service.

We’re looking for someone who combines technical ability with good judgment and strong people skills.

The ideal candidate will have:

· Approximately 1-4 years of professional IT support experience or equivalent hands-on experience.

· Strong troubleshooting and problem-solving skills.

· Working knowledge of Windows 10/11.

· Familiarity with Microsoft 365 administration.

· Basic understanding of Active Directory and user account administration.

· Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, and firewalls.

· Experience troubleshooting common business applications and peripherals.

· Ability to communicate technical information clearly to non-technical users.

· Strong organizational and documentation skills.

· A willingness to learn and take on increasingly complex technical responsibilities.

· The ability to work independently while also knowing when to ask for assistance.

· A professional attitude and genuine desire to help people.

· A willingness to accept responsibility for both successes and mistakes and learn from each.

· A commitment to doing quality work rather than simply closing tickets.

Experience working for an MSP, IT service provider, or supporting multiple business environments is helpful but not required.

Our Core Values

Technical skills are important, but skills alone do not make someone a great fit for NET-i. We want people who share the values that guide how we serve our clients and work together as a team., Candidates must have reliable transportation and the ability to travel to local client sites., A successful technician will have opportunities to develop deeper skills in areas such as:

· Microsoft 365 and cloud administration

· Windows Server

· Networking and firewalls

· Cybersecurity

· Endpoint management

· Backup and disaster recovery

· Server and infrastructure management

· Project implementation, * Help Desk: 2 years (Preferred)

8555 Cordes Circle, Germantown, TN 38139 Hybrid work $55,447.95 - $66,776.02 a year - Permanent, Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, NET-i offers a competitive compensation and benefits package that includes:

· Competitive pay

· Company profit sharing

· Health insurance with a generous company contribution

· Dental insurance

· Vision insurance

· 401(k) with a 3% employer contribution

· Hybrid in-person/remote work environment with the potential for two remote days per week after the initial 90-day in-office training period

· 10 days of paid time off (PTO)

· 6 paid holidays

· Professional development and opportunities to expand your technical skills

· Opportunities for advancement as your technical abilities and responsibilities grow

Career Growth

This position is intended to provide room to grow., We believe professional growth also means becoming better at serving clients, communicating with teammates, taking ownership, and consistently delivering quality work.

Physical & Other Requirements

The position may occasionally require:

· Lifting and carrying computers, monitors, UPS units, and other IT equipment.

· Working underneath desks or around network equipment.

· Installing or replacing equipment in network closets and server rooms.

· Traveling to client locations during the workday.

· Participating in occasional after-hours maintenance or project work when required.

Join NET-i

If you enjoy technology but also enjoy working with people, NET-i offers an opportunity to build your IT career with a company where you can see the impact of your work.

You’ll work with a variety of technologies, businesses, and technical environments while being part of a team that believes great IT service means responding with urgency, caring about the person you’re helping, standing behind your work, continually getting better, being someone others can depend on, and taking ownership until the job gets done.

If Service, Integrity, Quality, Reliability, and Accountability describe the kind of company you want to be part of, we’d like to hear from you.

NetIntegration LLC (NET-i) is an Equal Opportunity Employer.

Pay: $55,447.95 - $66,776.02 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

NET-i is a locally owned Managed IT Services Provider that has been helping small and mid-sized businesses get more from their technology since 1998.

We believe IT support should be personal. Our clients should know the people supporting their business and have confidence that when something needs attention, someone will take ownership of it.

At NET-i, how we do our work matters just as much as the technical work itself. Our team is built around five core values: Service, Integrity, Quality, Reliability, and Accountability. These values guide how we treat our clients, how we work with one another, and how we approach every problem we are trusted to solve.

We’re looking for an IT Support Technician I-II who enjoys solving problems, working with people, learning new technologies, and taking responsibility for getting things done.

This position is ideal for someone who already has a solid foundation in IT support and wants the opportunity to continue developing into a well-rounded systems and network technician., We serve with urgency, care, and purpose.

Our clients depend on us to keep their businesses moving. We respond quickly, listen carefully, and remember there is a person on the other end of every service request. Great service means more than fixing technology-it means making someone’s day easier.

Integrity

We stand by our word and our work.

We do what we say we will do. We communicate honestly, protect our clients’ trust, admit when we don’t know something, and do the right thing even when no one is watching.

Quality

We continuously improve the quality of our product.

Good enough isn’t where we stop. We document what we learn, improve our processes, strengthen our technical skills, and look for better ways to deliver consistent, high-quality IT service.

Reliability

We’re there when our clients need us, and we take care of our employees.

Our clients and teammates need to know they can count on us. We show up, follow through, communicate when circumstances change, and support one another as a team.

Accountability

We own it, fix it, and learn from it.

When a problem comes our way, we take responsibility for helping get it resolved. We don’t hide mistakes, point fingers, or simply pass difficult problems to someone else. We own the situation, work toward a solution, and use what we learn to become better.

Work Environment

This is a hybrid in-person/remote position, but it is not a remote-only position.

Our technicians work from a combination of NET-i’s office, client locations, and remotely depending on the needs of our clients and team.

New employees should expect an initial 90-day in-office training and onboarding period. After successful completion of the introductory period, this position may have the opportunity to work remotely up to two days per week, based on performance, job responsibilities, client needs, and company policy.

Because NET-i believes onsite service remains an important part of great IT support, technicians must be comfortable traveling to client locations when needed.