Lab Applications Support

WhiteCap Search

Cambridge, MA, United States

28 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Working hours

Regular working hours

Job source

File Transfer Network Connections Data Streaming System Testing Enterprise Software Applications Peripherals Information Technology GXP

Provide in-person and remote support to lab users, triaging and resolving hardware, OS, software, and connectivity issues through to closure
Install, configure, and maintain instrument workstations, peripherals, lab software, and network connections
Coordinate vendor installs and troubleshoot instrument interfaces, file transfers, and data flow
Support the full lifecycle of lab systems, including introductions, upgrades, and relocations, with minimal disruption to experiments
Help manage user access, device deployment, endpoint security, patching, backups, and recovery
Maintain asset records, inventories, support documentation, procedures, and technical diagrams
Partner with system owners and Quality on computer system validation and qualification
Evaluate new technologies and vendors, and support broader IT projects as needed

4-5 years of progressive, hands-on IT support and troubleshooting experience
Biotech or biopharma experience with scientific instruments, instrument vendors, and lab software
Experience in GxP-controlled lab environments
Comfort in a highly varied lab environment with many instrument types and software packages
Strong communication skills with scientists, executives, and vendors
A customer-focused, solution-oriented approach, working well both independently and across teams
A proven record of owning tasks to completion in both projects and day-to-day support

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