Salesforce Administrator

• Serve as the functional subject matter expert and administrator for Salesforce orgs and Experience Cloud, providing enterprise-wide support, resolving user issues, coordinating with IT/EAS and vendors, and documenting resolutions.
• Gather, analyze, and document business and functional requirements; evaluate business processes, workflows, reports, and tools; and recommend improvements, simplifications, and new solutions.
• Perform user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules.
• Building reports and dashboards that expose the wealth of information from data in Salesforce
• Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more)
• Build Flow and triggers to support the process flow.
• Build LWC
• Build data intake forms
• Create permission sets and sharing rules.
• Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, and user-update notifications for technical and non-technical users. Participate in training activities for staff.
• Work on creation, testing and deployment of new applications, objects and changes to the system
• Configure and administer Salesforce, including enhancements, fixes, process automations, field mappings for integrations with Banner and other systems.
• Partner with IT/EAS to design, test, deploy, and support system enhancements and integrations; develop test cases, perform user acceptance testing, and track changes to functional requirements.
• Develop, maintain, and deliver end user documentation, procedures, training materials, standardized reports, ad hoc reports, data queries, dashboards, and other reporting solutions to support business needs.

• General understanding of CRM principles
• Hands-on knowledge of Salesforce CRM and Experience Cloud, Omni Studio
• Familiarity or prior experience with Salesforce Agentic model
• Ability to gather detailed business requirements and analyze business processes and data
• Ability to perform system administration, configuration, testing, and training
• Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
• Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
• Ability to prioritize and organize volume of work
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to work following PM principles
• Attention to detail is critical
• Work effectively in a team environment
• Committed to providing excellent customer service and innovative problem-solving
• Challenge the status quo to seek the highest levels of performance and service quality, * Bachelor’s Degree or equivalent experience in a Salesforce Administrator position
• Salesforce Certified Administrator, App Builder or minimum 4-year experience as a Salesforce Administrator or App Builder

Preferred Qualifications

• Experience in a higher education working environment
• Advanced Salesforce Administration Certification or App Builder Certification

The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference.