IT Help Desk/Support Engineer

Work Duties may vary however will include day to day on the following items:

• Standard system installations, updates, and management
• Server support in live environments
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
• Coordinate with vendors to resolve problems.(Warranty work, etc)
• Add or replace system hardware, keyboards, motherboards, ram and other components on both workstations and servers.
• Set up and troubleshoot domains, user accounts and software accounts. O365, GMAIL, etc.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. (Will support Wireless, Wired, and other network connectivity as needed)
• Firewall/router support(Cisco, Sonicwall, Fortinet, Meraki, etc.)
• VPN connectivity support
• Utilize standard ticketing system to track your tickets.
• Utilizing a Remote Management System to remotely connect to clients computers to perform maintenance or remote support
• Backup Services- Server on-prem and in cloud Security & Disaster Recovery
• Business Continuity Support

Knowledge in Windows Server 20XX, Exchange, SharePoint, Terminal Server (will touch all of these items at one point during service and support) is preferred.

• Email Migration Support: 1 year (Preferred)
• Microsoft Windows Support: 1 year (Required)
• Desktop Support: 1 year (Required)
• Network Administrator: 1 year (Preferred)
• Office365 Administration: 1 year (Preferred)

License/Certification:

• Drivers License (Required)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

We are looking to fill a Help Desk/Support Engineer for our IT Consulting firm. We are an MSP who supports several businesses here in the Treasure Valley. Our company has been operating and servicing clients since 2006. We are strong and steadily growing. Looking to expand our staff due to higher customer needs. The position wage is DOE (competitive market wage) w/ full benefits. A laptop, tools, etc. needed to perform job will be provided.

Applicant must be a self-managed individual to service high level engineering needs.

Standard Desktop Support, Field Service/ Installs. Some cabling needs. Windows Server Support 20XX, Exchange, Azure, Virtual Environments, Cloud Service, Office 365, Apple Products, Windows 11.