Computer Support Specialist

Datrose is seeking an experienced Software Quality Assurance (QA) Analyst to support the New York State Department of Financial Services (DFS) in Albany, NY. We’re looking for someone who doesn’t just follow a test script but thinks critically, asks questions, challenges assumptions, and catches problems before they reach production. If you have strong experience in software testing, Jira, Agile environments, and test script development, this could be an excellent opportunity to put your expertise to work supporting important New York State applications., You’ll play an important role in making sure DFS applications work the way they’re supposed to, before they reach the people who depend on them.

• Find the bugs. Fix the process. Improve the product.
• Your responsibilities will include:
• Put applications to the test: Perform manual, system, integration, UAT, regression, and other software testing to identify issues before release.
• Build smarter testing processes: Develop detailed test plans, test cases, and scripts that evaluate application functionality and performance.
• Track down defects: Use Jira to document bugs, monitor resolutions, retest fixes, and keep project teams informed.
• Think beyond the test script: Conduct exploratory testing to uncover unexpected issues, edge cases, and potential vulnerabilities in application functionality.
• Support automation: Design and execute manual and automated testing activities for new features and application enhancements.
• Work with the development team: Collaborate with developers, project managers, and stakeholders to clarify requirements and establish acceptance criteria.
• Keep quality moving forward: Maintain regression test suites, track QA metrics, report testing progress, and identify opportunities for improvement.

We’re looking for demonstrated, hands-on software QA experience. The following are minimum requirements, not simply preferred qualifications., Minimum Required Software testing, including unit, integration, UAT, regression, and system testing 5 years Writing and developing test scripts 5 years Jira for test management and defect tracking 3 years Quality Assurance testing in Agile environments 2 years You’ll also need strong analytical skills, excellent attention to detail, clear communication, and the ability to work independently while collaborating with a technical project team., * You don’t just report a bug; you document it clearly enough that developers can reproduce and resolve it.

• You understand that good testing starts with understanding the requirements, not just clicking through screens.
• You’re comfortable working in Agile environments where priorities and requirements can evolve.
• You take pride in knowing your work helps deliver reliable, functional software.

We don’t need someone who just checks boxes. We need someone who knows what to test, why it matters, and how to communicate what they find., Applicants must be authorized to work in the United States. Datrose does not sponsor employment visas.

• Contract: 2 years
• Schedule: Monday-Friday, 8:00 AM-4:00 PM (37.5 hours per week)
• Hybrid Potential: Up to 50% remote work may be permitted with hiring manager approval
• Position Classification: Computer Support Specialist - Quality Assurance Testing
• Parking: Not provided; public transportation is accessible
• Please note: This is a software quality assurance and application testing position, not an IT help desk or desktop support role.