Director of IT

We’re looking for a Restaurant IT Specialist to keep the technology our teams and guests rely on running smoothly. You’ll be the lead internal resource for our point-of-sale (POS) systems and connected restaurant platforms, helping resolve complex issues, improve existing systems, and support new store openings.

What you’ll do

• Support POS, online ordering, third-party delivery, loyalty, and stored-value platforms.
• Manage POS back-end settings and restaurant menus, including approved updates to items, pricing, modifiers, and availability.
• Troubleshoot escalated Tier 2 and Tier 3 issues involving restaurant systems, integrations, and hardware. Work with vendors when needed to reach a resolution.
• Identify recurring issues and make improvements that help keep restaurant operations stable.
• Develop and maintain hardware standards, support procedures, and system documentation.
• Work with operations and leadership to understand restaurant needs and deliver practical technology solutions.
• Support platform enhancements, cross-department projects, new store installations, and occasional fieldwork.
• Assist with general IT support requests when needed.

• At least four years of relevant IT experience, or an equivalent combination of education and hands-on experience.
• Strong troubleshooting skills and the ability to explain technical issues clearly to restaurant teams and leadership.
• The ability to manage competing requests, follow issues through to resolution, and document your work.
• Ability to travel to restaurant locations for occasional hands-on support.

Preferred: Three or more years of restaurant IT experience, or substantial POS experience with a demonstrated ability to learn restaurant platforms quickly.

Chicken Maison and Top Tender operate more than 12 restaurant locations across the South Bay and Orange County, and we’re growing. We want our restaurants to be places where people can be themselves, support one another, and enjoy the work they do.