Director of Technology

• Take full ownership of all company IT operations, infrastructure, devices, software, and technical support.
• Manage company hardware and software, including computers, laptops, mobile devices, printers, peripherals, and related equipment.
• Administer company networks, Wi-Fi, internet connectivity, Cisco Meraki infrastructure, and network security.
• Manage employee onboarding and offboarding as it relates to user accounts, email, passwords, permissions, device setup, equipment recovery, and access removal.
• Maintain and troubleshoot operating systems, workstations, printers, applications, and other technology equipment to ensure reliable performance.
• Plan, implement, and document software deployments, operating system updates, security patches, hardware upgrades, and company-wide technology changes.
• Oversee cybersecurity practices, including endpoint protection, password policies, access controls, software updates, data backups, and security incident response.
• Administer user accounts, permissions, email systems, Microsoft Office, Outlook, mobile device management (MDM), and other company applications.
• Maintain advanced working knowledge of Apple operating systems, macOS administration, and Adobe Creative Cloud to support the needs of creative, design, and business teams.
• Manage and maintain the company’s Full Circle ERP system in coordination with relevant business users and external support providers.
• Oversee audiovisual equipment, conference room technology, building access systems, and physical security technology.
• Manage technology vendors, service providers, software licensing, IT purchasing, equipment inventory, and hardware replacement schedules.
• Develop and maintain IT documentation, system configurations, security procedures, and troubleshooting resources.
• Establish and maintain technology policies, backup procedures, disaster recovery plans, and business continuity practices.
• Research, evaluate, and implement technology solutions that improve efficiency, support collaboration, and meet the evolving needs of the business.
• Provide direct technical support to employees at all levels, prioritizing issues and resolving problems in a timely and professional manner.
• Communicate technical information clearly to nontechnical users and provide guidance on technology usage, security, and best practices.
• Maintain the highest levels of professionalism, discretion, and sound judgment when handling confidential company information and working with senior leadership.

We’re looking for a proactive, highly organized, and technically proficient leader who can independently manage day-to-day IT operations while planning for future technology needs. The ideal candidate combines strong troubleshooting skills with sound judgment, excellent customer service, and the ability to implement practical technology solutions that support the unique needs of a growing apparel business., * Significant experience managing IT operations, systems administration, networking, and end-user support, with the ability to independently oversee all company IT functions.

• Strong knowledge of Apple OS, macOS, Adobe Creative Cloud, Microsoft Office, Outlook, and desktop applications.
• Experience administering Cisco Meraki networks, Wi-Fi, routers, switches, and related infrastructure.
• Experience managing employee accounts, passwords, permissions, device provisioning, and onboarding/offboarding processes.
• Strong understanding of cybersecurity best practices, endpoint protection, access management, data backups, and incident response.
• Experience with hardware and software troubleshooting, printers, peripherals, MDM platforms, and technology asset management.
• Familiarity with ERP systems, preferably Full Circle, and the ability to coordinate technical support and system improvements.
• Knowledge of building access control systems, physical security technology, and audiovisual equipment.
• Ability to manage IT vendors, software licenses, purchasing, equipment inventory, and technology budgets.
• Excellent troubleshooting, research, analytical, organizational, and problem-solving skills.
• Strong communication and customer service skills, with the ability to explain technical concepts in simple terms.
• Ability to work independently, prioritize competing needs, exercise sound judgment, and take initiative without requiring day-to-day supervision.
• Demonstrated ability to lead technology initiatives, establish processes, and make informed decisions that support business operations.
• High degree of accountability, discretion, attention to detail, and commitment to protecting company information.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance