Computer Network Technician

· Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and servers.

· Use remote support tools and a ticketing system to deliver prompt technical assistance.

· Manage and maintain client networks, internal systems, and backup solutions.

· Review and remediate client backups; escalate unresolved issues as needed.

· Provide help desk support including answering calls and resolving customer concerns.

· Document work performed and update internal procedures and knowledge base.

· Install and configure hardware, software, and operating systems.

· Provide on-site and remote support to clients.

· Assist in virtual environments, including HyperV and virtualization deployments.

· Maintain strong relationships with clients and deliver exceptional service.

· Required:

· 1+ year experience in Help Desk or IT Support roles (preferred but not required).

· Strong understanding of Windows OS and Microsoft Office 365.

· Familiarity with LAN/WAN networking, TCP/IP, DNS, DHCP.

· Ability to troubleshoot Windows Server and remote access tools (LogMeIn, TeamViewer, ConnectWise).

· Knowledge of backup platforms and maintenance procedures.

· Strong written and verbal communication skills.

· Ability to work independently and manage multiple tasks.

· Willingness to be on-call for after-hours support (as needed).

· Valid driver’s license and ability to pass a pre-employment background, driving record, and reference check.

· Preferred:

· Experience with HyperV, VMware and virtualization.

· Experience with Microsoft 365, Exchange or hosted Exchange environments.

Physical Requirements

· Ability to lift and carry up to 50 pounds.

· Occasional pushing, climbing, kneeling, or crawling.

· Must be able to communicate effectively via phone and email.

· This is an in-person role requiring onsite presence., * Help desk: 1 year (Preferred)

• Windows: 1 year (Preferred)

Pay: $17.00 - $20.00 per hour (Based on experience and skill level)

· Paid time off (PTO)

· Professional growth in a team-oriented environment

Ready to join our team? Apply today and grow your IT career with Premiere Computer Solutions!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Premiere Computer Solutions (PCS) is seeking a motivated, detail-oriented IT Support Technician to join our growing team. We are a trusted provider of managed IT services, known for delivering reliable solutions and exceptional customer support. If you’re a hard worker who enjoys problem-solving and working in both independent and team environments, we want to hear from you.