Engineer - Knowledge Mgmt, ServiceNow
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Role details
Tech stack
Job description
Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit
Requirements
Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,
Must Have Skill
CA Service Desk Manager,BMC Remedy Action Request System,ServiceNow,Knowledge Management
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Prepare application
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