IT Technician II

The IT Technician II will assist in addressing hardware and software issues as well as provide general maintenance and IT troubleshooting., * Serves as the first point of contact for all end users seeking technical assistance

• Provide end users with timely written and oral updates regarding their support cases
• Provide setup, installation, configuration, testing, and upgrades for all new and existing employee equipment, including desktop, laptop computers, peripherals, desk phones and software
• Troubleshoot basic system and network-related issues
• Work with vendor support to resolve technical issues
• Provide training and orientation for staff on use of hardware and software
• Maintain inventory of all equipment, software, and software licenses
• Responsible for audio & video related systems
• Responsible for supporting all local and remote users

• High School Diploma (or GED or high School Equivalence Certificate)
• Proficient in both verbal communication and written skills
• Ability to organize and manage multiple tasks at the same time
• A.A. in either Computer Science or Information Systems or Certifications in (A+/NET+/CCENT/MTA) and 1-2+ years of related IT experience
• Must be able to obtain and maintain a gaming license

Working Conditions:

• Periods of standing and/or walking in a smoke environment

Physical Requirements:

• Employees are required to be able to meet the physical demands essential to the functions of this job. Reasonable accommodations may be made for individuals with disabilities.

Occasionally Required:

• Exerting 20-50 pounds of force to lift, carry, push, and pull to move objects. Climbing to move objects may be required at times.Exerting over 50 pounds of force to lift, carry, push, and pull to move objects.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance