System Administrator II (International)

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs., Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We’re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you’ll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You’ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service., This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations., * CSAT: Scores filled out by clients using the rating system in tickets.

• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry., Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to [email protected].
• All verified job openings are posted here: https://www.itsasap.com/job-openings, Leads product marketing strategy for CrowdStrike’s cloud risk and developer security portfolio. Owns positioning, launches, messaging, analyst engagement, field readiness, technical content, competitive strategy, thought leadership, and adoption. Partners with Product and CTO leaders to shape roadmap and market direction, creates technical proof for cloud and application security audiences, and uses customer, pipeline, usage, and competitive insights to improve business outcomes. Top Skills: Ai TechnologiesAspmAWSCi/CdCiemCloud Vulnerability ManagementCnappContainer SecurityCspmExposure ManagementGCPImage SecurityInfrastructure As CodeKspmKubernetesAzureSoftware Composition Analysis, CrowdStrike

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

• Active Server Certifications are preferred., * A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:

• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.

Internet: Stable internet connection with at least 25 Mbps download and upload speeds.

Audio Equipment: A quality headset with a noise-cancellation feature for meetings.

Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.

Webcam: An HD webcam for video calls.

2nd Monitor

UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

Excellent command of the English language both spoken and written

Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)

Able to pass our online behavior and cognitive assessments.

Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Able to provide NBI Clearance (for PH applicants).

Pay rates start at $11.22/hour and vary by experience and location., * Comprehensive Health Plans / HMO (Employee & Dependent/s)

• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification, 120K-180K Annually Entry level 120K-180K Annually Entry level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Research and develop agentic AI systems for cybersecurity, including LLM post-training, reinforcement learning, planning, tool calling, retrieval, memory, prompt optimization, and rigorous evaluation. Collaborate with cybersecurity experts, data scientists, and engineers to prototype state-of-the-art methods and transition successful systems toward production. Analyze agent failures, track AI advances, and define research priorities., Remote or Hybrid USA 235K-350K Annually Expert/Leader 235K-350K Annually Expert/Leader Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Leads frontier research and engineering for AI-powered cybersecurity systems. Defines research direction, designs agentic and autonomous security applications, builds evaluation environments, improves systems through feedback and adversarial simulation, and transitions prototypes into scalable production capabilities. Provides technical leadership across teams, mentors senior researchers and engineers, and contributes to research publications, open source, and the broader AI and cybersecurity communities. Top Skills: Adversarial LearningAdversary SimulationAgentic AiArtificial IntelligenceCybersecurity AutomationHigh-Volume Distributed SystemsMachine LearningMulti-Agent SystemsOpen-Source SoftwareReinforcement LearningSecurity AnalyticsSecurity TelemetrySynthetic DataThreat Hunting

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute